Live Chat Agent

This role is essential in ensuring a seamless and positive experience for every guest, whether they’re asking about menu items, orders, or employment opportunities.

Position Summary

The Chat Agent will handle real-time customer inquiries through digital communication channels, including website chat, social media messaging, and internal ticketing systems. This role requires exceptional written communication skills, problem‑solving ability, and a client‑first mindset.

Key Responsibilities

Customer Interaction

• Respond promptly and professionally to customer inquiries via live chat, email, or messaging platforms.
• Provide accurate information regarding GSR Group’s products, services, and policies.
• Resolve client concerns efficiently while maintaining a positive customer experience.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Follow communication guidelines, scripts, and procedures to ensure consistency and quality.

Operational & Technical Tasks

Quality & Performance

Qualifications & Skills

Required

Preferred3>

Core Competencies

What GSR Group Offers

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