Account Assistant (12 Month Contract)

Billyard Insurance Group (BIG) is a leading force in the insurance industry committed to attracting the best insurance professionals and equipping them with cutting-edge technology tools and unwavering support to thrive in todays dynamic insurance landscape. With a strong presence and continuous growth we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition including being featured on Insurance Business Canadas esteemed Top Brokerages list for the past three years and securing a spot as one of Canadas Top Growing Companies in the renowned Globe and Mails Report on Business. At Billyard Insurance Group our mission is clear : to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.

We are currently seeking an Account Assistant to join our Welland branch Personal Lines team on a fixed-term contract (12 months) to cover a maternity this role you will play a critical internal support role helping ensure policies documentation and records are complete compliant and ready to support licensed brokers in delivering exceptional service. This opportunity is well suited to you if youre highly organized eager to learn and motivated to build strong foundational experience within a growing insurance brokerage environment.

What does the Account Assistant do

As an Account Assistant youll support the Personal Lines service team by managing data reviewing policy documentation and ensuring client files meet internal and regulatory standards. Your work behind the scenes plays an important role in keeping accounts accurate organized and ready to support exceptional this role you will :

• Keep client files and documentation organized accurate and up to date.
• Review policy changes and new business submissions to ensure they align with underwriting guidelines.
• Spot missing information or inconsistencies and flag them to the appropriate team members.
• Step in to support the Team Lead Account Assistant during absences helping maintain smooth day-to-day operations.
• Handle internal billing inquiries with care accuracy and clear communication.
• Prepare documentation for internal reviews and team meetings.
• Support compliance with the Insurance Act and internal policies and procedures.
• Work confidently across internal systems and insurer portals to support daily workflows.
• Stay current on process updates regulatory changes and industry best practices.

Does this sound like you

You are someone who enjoys working behind the scenes takes pride in accuracy and understands how your work supports the bigger picture. You are comfortable working within established processes and motivated to learn quickly to support accuracy compliance and team success. To succeed in this role you likely bring :

Qualifications

What We Offer

Our Commitment to Diversity Inclusion and Belonging

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard welcomed and included. We believe Diversity Inclusion and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud equal-opportunity workplace that is committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability or gender identity.

Our Commitment to Accessibility

Billyard Insurance Group is committed to developing an inclusive barrier-free recruitment process and work environment. Should you require any accommodation please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance requests for information in accessible alternative formats or to report any accessibility problems please contact us at or 905.346.2190 ext. 10112.

This job advertisement is to fill an existing vacancy.

BIG does not currently use AI Technology at any stage of the recruitment process.

Required Experience :

Junior IC

Key Skills

Time Management,accounts recievable / payable,Data Entry,Customer Service,Debits & Credits,Microsoft Outlook,QuickBooks,Accounting,Account Management,Microsoft Excel,Administrative Experience,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 41000 - 53000