Account Assistant (12 Month Contract)

• Keep client files and documentation organized accurate and up to date.
• Review policy changes and new business submissions to ensure they align with underwriting guidelines.
• Spot missing information or inconsistencies and flag them to the appropriate team members.
• Step in to support the Team Lead Account Assistant during absences helping maintain smooth day-to-day operations.
• Handle internal billing inquiries with care accuracy and clear communication.
• Prepare documentation for internal reviews and team meetings.
• Support compliance with the Insurance Act and internal policies and procedures.
• Work confidently across internal systems and insurer portals to support daily workflows.
• Stay current on process updates regulatory changes and industry best practices.

• Strong attention to detail and a high standard for accuracy.
• A customer-service mindset even in an internal-facing role.
• Clear written and verbal communication skills.
• The ability to manage multiple tasks and meet deadlines consistently.
• A collaborative team-first approach.
• Comfort learning new systems and adapting to change.
• Professional judgment integrity and respect for confidentiality.

• High school diploma or equivalent.
• Minimum 1 year of experience in office administration preferably within a customer service or insurance environment.
• Additional certification in office administration (an asset).

• Salary Band 1: $41000$53000
• Target Hiring Range $41000 - $45000*
• People-focused company culture
• Comprehensive benefits including medical vision dental and Employee Assistance Program (EAP)
• 3 weeks of paid vacation prorated based on start date.
• Birthday day off
• Hybrid work from home / in-office environment

Required Experience:

Junior IC