IT Specialist

Posted Wednesday, March 20, 2024 at 4 : 00 a.m. Expires Saturday, March 30, 2024 at 3 : 59 a.m.

The opportunity :

Reporting to the IT Manager, the IT Specialist acts as the first point of contact for any IT-related issues, will support the IT team by monitoring and responding to internal requests, troubleshooting technical issues for existing systems, and setting up equipment across our locations.

This role will be a key contributor for the successful implementation and adoption of new technology initiatives within the YMCA Simcoe Muskoka.

In this role, you will :

• Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe / Muskoka and the YMCA in Canada
• Demonstrate strong support and commitment to serving the membership, facility users and all program participants of the YMCA of Simcoe / Muskoka
• Adherence to all provincial and federal legislation relevant to job description.
• Monitoring IT support tickets. Responding to tickets or escalating to the System Administrator or to the IT Manager if required.
• Desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
• Laptop and desktop configuration.
• End user computer equipment support and troubleshooting, fault diagnosis, and resolution.
• End user software and operating system troubleshooting, fault diagnosis, and resolution.
• Meeting room equipment management and support.
• End-user account administration.
• Provide troubleshooting and optimization for technical problems related to product applications, installation, and configuration.
• Develop and implement technical solutions under general supervision.
• Apply knowledge and experience in the planning, solution development, and implementation of distributed computing services or client-server services and / or wireless services.
• Install and configure computers and peripherals to be distributed across internal and client networks.
• Test fixes to ensure problems have been adequately resolved.
• Ensure ongoing maintenance of systems and infrastructure while supporting system quality assurance.
• Manage service tickets and troubleshooting progress for all client requests and ensure effective trouble ticket escalation.
• Field incoming help requests from end users while documenting user issues and related resolutions as needed.
• Assess and assist where necessary with software updates, drivers, and patch management.
• Assist in building knowledge bases, and frequently asked questions resources to aid in problem resolution.
• Assist with support of cellular devices as required.
• Maintaining installed hardware and software systems within the Association
• Assist with keeping necessary licensing and inventory logs.
• Ensuring the integrity of data storage and backup systems.
• Maintaining the internet connection and firewall and monitoring security tools.
• Adding, removing, or updating user information such as logins and passwords.
• Provide Exceptional customer service and support to Internal Staff.
• Provide instruction on proper use of hardware and software applications.
• Exercise strong judgment in making decisions and taking appropriate actions related to security and the privacy of data.
• Adding, removing, or updating user information such as logins and passwords.
• Other IT Systems Admin & Support duties as required.

You bring :

• Post-Secondary education in IT & / or completion of an IT Administrator Certificate program
• 3 years’ experience in the IT-related field with hands-on experience as IT Helpdesk, Support
• Experience with IT ticketing software / service desk system
• Proven ability to communicate effectively with end users
• Demonstrated Proficiency with VoIP systems, Microsoft Operating Systems (Windows 10 and above) , Microsoft 365 Exchange, Microsoft 365 Azure Active Directory
• Ability to understand or write scripts in PowerShell
• Endpoint reporting and security support
• Familiar with compliance and industry security standards
• Valid Class G driver’s license and insured with own vehicle
• Clear Police Reference Check and Vulnerable Sector Screening
• Must be able to work flexible hours based on client needs including evenings and weekends as required
• Willingness to participate in mandated training to be completed before or shortly after commencement of work including :
• AODA Training
• Health & Safety Awareness Training
• Bill 168 (Violence & Harassment in the Workplace) Training
• PCI Compliance
• WHMIS
• Child Protection Training

Why work for the Y :

At the YMCA of Simcoe Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As an IT Specialistyou will have the opportunity to make a positive impact in the lives of our members and the community as a whole.

You will work alongside a supportive team of individuals who are committed to our mission of building healthy communities.

• Compensation $48,750 annual salary
• Extended Health benefits after 90 days
• The YMCA of Simcoe / Wellness day
• YMCA Health and Fitness membership
• Pension Plan after 2 years

In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally.

If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you.

About us :

The YMCA of Simcoe / Muskoka is a registered charity committed to fostering healthy communities by empowering children, youth, and families, promoting well-being, and encouraging social responsibility.

Our YMCA employs over a thousand staff and hundreds of volunteers who serve tens of thousands of individuals each year in various programs such as childcare, camps, health and fitness, leadership development, employment and literacy, immigrant services, and youth programming.

We offer over $1 million in financial assistance annually to ensure accessibility for those who cannot afford to participate.

Beyond facilities and programs, covering Simcoe County, Muskoka and Parry Sound Districts, our YMCA is a supportive community that fosters mental, emotional, and physical well-being.

We empower children and youth to become strong, confident, and resilient individuals. We assist individuals and families at all stages of life to connect with what matters most to them, fostering a sense of belonging.

By supporting people from diverse backgrounds, ages, and abilities to achieve their health goals, fulfill their potential, and feel a genuine sense of belonging, we contribute to the creation of stronger communities.

The YMCA of Simcoe / Muskoka successfully raises over $1 million each year through strategic campaigns.

Applications will remain open until March 29, 2024.

We wish to express our appreciation to all applicants for their interest in this position; however only candidates selected for an interview will be contacted.

The YMCA of Simcoe / Muskoka is committed to fair and accessible employment practices.Our goal is a diverse, inclusive workforce that reflects the communities we serve.

Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the People and Culture department at [email protected] .

Please note that successful candidates will be required to submit a current and satisfactory Police Record with Vulnerable Sector Screen and three professional references for review prior to starting employment.

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