Inside Sales Representative

Overview

Rex Inside Sales Agents are part of the Inside Sales Team. The role is generally in support of the department function, in its primary functions of providing quotations, processing orders, and interacting with customers; this includes the more complex (commercially & technically) projects that Rex bids on. Responsiveness, resourcefulness, and tactful methodical handling of large projects is expected. In this role, the employee acts as a resource for other team members, assisting with day-to-day tasks when needed, as prescribed by the Inside Sales Team Leader.

About Rex Power Magnetics

Rex is a leading manufacturer of Dry-Type Transformers. Rex offers competitive pay, benefits, profit share, and a stable, safe and harmonious place to work. A job well done is appreciated here, and there exists opportunities for advancement and growth with the company.

Qualifications

• Post-Secondary education in a business or administrative field, with complementing training/education in electrical/technical field. Additionally, strong computer skills, including spreadsheet, document management server, pdf handling, etc.
• Excellent communication skills, interpersonal skills, customer service inclination, positive attitude.
• Excellent prioritization, ability to maintain focus, organization, and productivity.
• Intrinsic motivation, intrinsic goal-setting for improvement of quality and department function
• Excellent competence of electrical industrial equipment, relevant quality systems, and certifications

Duties & Responsibilities

• A) As assigned: General Inside Sales Telephone handling
  • Receive telephone calls directly and via Sales telephone group, by logging in at prescribed times
  • Courteously and professionally assist with transformer selection and catalogue/website interpretation
  • Direct to procedure for purchase (direct/via distributor); Involve outside rep as needed
• B) As assigned: Provide Pricing for distribution transformers
  • Utilize Rex Price Book, Customer Price lists, discount tables, and general directives from Marketing Manager, to price requests in a timely and professional manner
  • Utilize above noted resources for price verification/amendment of orders. Perform required steps before order entry stage.
  • Collect design and commercial feedback from others, compile and submit quotations.
  • Obtain cost for special components, discuss charges/adders for special cases.
  • Enter required data on order cover sheet.
• C) As assigned: Marketing & Communications Support
  • Fulfil requests for marketing materials (development, distribution, etc)
  • Assist in completion of marketing campaigns (web, print, etc) with leadership from Marketing Manager and US Sales Manager.
  • Assist in development of marketing collateral (web, print, etc)
• D) Handling Assigned Project Quotations
  • Detailed technical and commercial review for technically and commercially complex RFPs
  • Procure/prepare components, purchased parts
  • Comply with submission requirements (datasheets, markups, SLD interpretation)
  • Fulfil management assigned objectives, with accountability for business level, rush loading level, and profit targets
  • Support new systems for logging and document coordination
  • Participate in kickoff to ensure key spec requirements are understood
  • When required: Verify order factors, such as lead time, correctness for price and part number, etc., and pass on verified PO to order entry.
• F) New Product Support
  • Become point person for new products (ie traction power, snubber, etc)
  • Provide technical/pricing resource for Inside Sales
  • Participate in projects (ie Price List Analysis, new customer price lists)
  • Assist with cost estimation; provide direction for escalated requests
  • Assist on distribution transformer requests when urgently required
• H) Marketing & Communications Support
  • When requested, provide customer facing support, technical resources and clarification, preliminary technical assistance, and marketing resources

Health & Safety

• Observe company safety rules and procedures; set an example for office/plant conduct, professionalism, and harmony.
• Promote an atmosphere of strict adherence to health & safety protocols

Office Conduct

• Assist others (within department and outside of department) to support the shared objectives of the company as a whole.
• Respect the assigned office hours, break times, and lunches. Discuss vacation and time-off with manager long in advance.
• Promote a friendly and professional office environment, free of discrimination, violence, or harassment.