Manager of Clinical Practice

Job Description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

Bayshore’s Integrated Care Solutions team is seeking a Manager of Clinical Practice to support our coordination teams, provide clinical expertise, and ensure smooth day to day operations across multiple programs. In this office based leadership role, you will act as a key resource for escalations, workflow support, and clinical decision making, helping our teams deliver safe, timely, and compassionate care to clients and caregivers.

What You’ll Do

• Act as the primary in office clinical resource for coordination teams, offering guidance on clinical questions, care pathways, and best practices.
• Support program overflow by assisting with intake reviews, follow ups, and urgent client needs.
• Manage daily escalations from coordinators, clients, caregivers, and partners, ensuring timely and clear resolution.
• Provide cross program backup to maintain continuity during staff absences or high volume periods.
• Review client files, care plans, and documentation for accuracy, completeness, and compliance with Bayshore and provincial standards.
• Assist coordinators in identifying risks, prioritizing cases, and ensuring safe, appropriate service delivery.
• Contribute to quality improvement initiatives by monitoring key metrics and escalating issues as required.
• Maintain strong working relationships with hospital discharge teams and community partners.
• Support follow up on hospital referrals, discharge clarifications, and transition of care inquiries.
• Assist in coordinating safe, timely discharges by ensuring all clinical and logistical requirements are met.
• Provide real time coaching and mentorship to coordination staff to strengthen clinical judgment and decision making

Job Qualification

What You Bring

Why Join Bayshore?

Bayshore is committed to a high quality and safe environment for both our staff and clients / patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and / or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support everyone’s purpose, potential and wellbeing.

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.