Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Director, Workforce Management
Do you enjoy leading a team?
Are you passionate about operational effectiveness and continuous improvement?
About the Role
We are currently seeking a Director of Workforce Management to join our team. As the Director of Workforce Management, you will lead the development of workforce planning strategies, including the provision of workforce analytics and reporting to improve performance, address workforce challenges, and support business decision-making.
Responsibilities
- Assessing organizational staffing and identifying requirements and solutions to meet workforce objectives.
- Designing, implementing, and consulting on performance management, succession planning, and workforce planning.
- Driving large-scale workforce planning efforts that solve complex or endemic problems.
- Leading critical projects to improve planning and forecasting efficiency for global operations.
- Promoting a culture of excellence, inclusion, learning, diversity, and innovation.
Requirements
- Having 7+ years of progressive experience in workforce planning with leadership experience.
- Effectively communicating with and influencing stakeholders at all levels.
- Demonstrating a proven track record of driving key strategic workforce planning initiatives across all levels of an organization.
- Leading collaborative, multi-functional projects and toggling between strategic and tactical efforts seamlessly.
- Identifying technology solutions and tools to solve business problems.
- Establishing and leading cross-functional teams and working groups.
- Earning trust, maintaining positive and professional relationships, and contributing to a culture of inclusion.
- Having experience with NICE WFM or other Workforce Management tools (Verint, Aspect, Genesys, etc.).
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions :
Remote work : Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
Working For You
Perks and rewards designed for you :
- Health and Welfare Benefits : Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings : We will support you as you save for your future.
- Career Growth Opportunities : We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training : Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off : We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment : We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
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