Claims Relationship ManagerQueer Tech • Calgary, AB, CA
Claims Relationship Manager
Queer Tech • Calgary, AB, CA
28 days ago
Job type
- Full-time
Job descriptionOur employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. About the role We’re looking for a Claims Relationship Manager to join our growing team!If you’re ready to make a different and drive positive change, this is the role for you! What you'll do here : Handle escalated customer claims : Analyze complex, escalated claims in accordance with the Complaint Handling Protocol Conduct thorough fact-finding using all available resources and cross-functional inputs Make sound, compliant decisions aligned with company guidelines and policies Support on executive level, better business bureau, and social media complaintsDeliver exceptional stakeholder service : Provide outstanding service to customers and brokers throughout the complaints process Re-establish understanding and positive rapport with customers, vendors, and brokers Offer coaching, technical guidance, and recommendations to internal and external stakeholders to resolve problem claim files, and follow through on resolution implementation Collaborate with the Customer Complaints Resolution Office on complex casesMonitor and manage channels : Maintain and manage the Broker Escalations database with a high level of accuracy and adherence to best practices Act as Business Risk Compliance Office representative for Claims WestInsight and continuous improvement : Prepare studies or briefs for management highlighting trends, root causes, and opportunities to reduce complaint recurrence Regularly review adherence to business processes and compliance requirements Proactively identify and implement efficiency improvements within the teamProject work : Participate in special projects as needed, contributing subject-matter expertise and practical recommendations What you bring to the table : Extensive knowledge of property, auto and / or casualty claims. Minimum of 8 years experience managing and / or processing insurance claims is required University degree or any combination of training and experience deemed relevant for the role Completed or working towards completion of CIP designation Very strong understanding of policy wordings and application, Claims Guidelines, Best Practices, and Standard Operating Procedures Strong investigative skills and ability to think critically Exceptional customer service skills and ability to proactively seek solutions for customers Superior written and verbal communication skills including proven ability to deliver unfavorable news Proficient in diffusing situations with customers, brokers, and other stakeholders showing resilience when under stress Passion for continuous improvement and ability to mentor and coach peers Excellent priority management, organizational, and multi-tasking skills Ability to work independently demonstrating autonomy Strong working knowledge of various Provincial regulatory requirements Proficiency with computer software including Word, Excel, and SharePoint Experience using Guidewire (CC) and Salesforce (C360) is an assetThis role is eligible for employee referral bonus. #myReferrals3000#LI-HybridIl s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team. We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
#J-18808-Ljbffr
Create a job alert for this search
Relationship Manager • Calgary, AB, CA
Similar jobs
Our employees are at the heart of everything we do.Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s com...Show more
Are you looking for a caring, collaborative, values‑driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global...Show more
Our employees are at the heart of everything we do.Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s com...Show more
An established Canadian insurance company in Calgary is looking for a Senior Claims Specialist to manage complex claims and mentor team members.
The role emphasizes a hybrid work environment.The ide...Show more
Calgary, AB (with occasional travel to Edmonton).Be the trusted voice our customers count on.If you love building relationships, thrive in a fast-paced environment, and enjoy bringing calm and clar...Show more
As a rapidly growing school division in Alberta, Rocky View Schools (RVS) supports the educational needs of more than 29,000 students from Kindergarten to Grade 12 in 53 schools to ensure they lear...Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...Show more
ACPI) is a fast-growing investment dealer with a dynamic team committed to expanding our business.Our corporate culture encourages teamwork, service excellence, creativity, and initiative.We are cu...Show more
A leading financial institution in Canada is looking for a Team Manager III for Residential Claims in Calgary.This role is crucial in managing complex claims and optimizing team performance to enha...Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
With over 80 years of experience, MAPEI is now one of the leading global manufacturers of chemical products for the building industry.
We offer high-quality, durable products that care for both the ...Show more
Title : Customer Relations Representative.Location : Calgary, Alberta (On-Site).The Customer Relations Representative (CRR) will be the primary point of contact for homebuyers and ensure a seamless ex...Show more
Epic Professional Billing Analyst.Configuring charge capture, claim generation, payment posting, and follow-up workflows.
Supporting revenue cycle optimization and ensuring compliance.Collaborating ...Show more
Immediate Hire for Entry-Level Customer Relations Reps.Join our successful team of dedicated and driven professionals.Our Business specializes in consumer engagements and account management.We are ...Show more
At RONA, our employees let their passion blossom every day.Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities...Show more
A leading Canadian insurance firm is seeking a Senior Claims Specialist to manage complex claims and mentor team members.
The role includes providing insights to the claims team and representing cus...Show more
Location : Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $98,580.This TTC range...Show more
ACPI) is a fast-growing investment dealer with a dynamic team committed to expanding our business.Our corporate culture encourages teamwork, service excellence, creativity, and initiative.In this l...Show more
Claims Relationship Manager
Intact Financial Corporation • Calgary
Full-time
Last updated: 10 days ago • Promoted
AVP, Liability Manager, Western Region
Zurich Insurance Company • Calgary
Full-time
Last updated: 2 days ago • Promoted
Claims Relationship Manager
Queer Tech • Calgary
Full-time
Last updated: 10 days ago • Promoted
Senior Claims Lead - Management Liability & Large Loss
Aviva • Calgary
Full-time
Last updated: 10 days ago • Promoted
Client Relations Manager
GreenFox Inc • Calgary
Full-time
Last updated: 10 days ago • Promoted
Success Coach - Education Centre
Rocky View Schools • Airdrie, AB, Canada
Full-time
Last updated: 1 day ago • Promoted
Customer Service - Remote - 50k-60k / Year
Spade Recruiting • Okotoks, Alberta
Remote
Full-time
Quick Apply
Last updated: 30+ days ago • Promoted
Relationship Manager
CI Financial Corp. • Calgary, AB, CA
Full-time
Last updated: 29 days ago
Senior Team Lead, Residential Claims – Calgary
TD Securities • Calgary
Full-time
Last updated: 10 days ago • Promoted
Finance Private Tutoring Jobs Crossfield
Superprof • Crossfield, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Technical Representative
MAPEI Inc. • Rocky View County, AB, Canada
Full-time
Last updated: 7 days ago • Promoted
Customer Relations Representative
The Cedarglen Group Inc. • Calgary, AB, Canada
Full-time +1
Last updated: 2 hours ago • Promoted • New!
Epic Professional Billing and Claims (PB)
W3Global Inc • Calgary, AB, Canada
Permanent
Last updated: 2 hours ago • Promoted • New!
Customer Relations Representative
The RPM Groups • Calgary, AB, Canada
Full-time
Last updated: 28 days ago • Promoted
Pro Commercial sales
RONA+ • Rocky View, AB, Canada
Full-time
Last updated: 7 days ago • Promoted
Senior Claims Lead - Management Liability (Hybrid)
Aviva Canada • Calgary
Full-time
Last updated: 10 days ago • Promoted
Claim Manager
Empire Life • Calgary, Alberta, Canada
Full-time +2
Last updated: 2 days ago • Promoted
Relationship Manager
CI Financial • Calgary
Full-time
Last updated: 10 days ago • Promoted