Manager e-Commerce Programs

Posting Date :

Posting Number : 64112

Work Location Type : Hybrid

Job Code : 1411

Location : Corporate Office

Reports to : Director of e-Commerce

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years.

How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver it’s all possible because of our people.

So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Serving as Purolator's primary Operations touchpoint with key eCommerce clients this individual will be leading day-to-day operational activities including issue resolution, executing service delivery improvements, process improvement and report generation.

Responsibilities

The Manager of eCommerce Programs will :

• Contribute to the delivery of client-specific continuous improvement initiatives and achieve the corresponding financial & operational benefits
• Collaborate with leadership across Operational Excellence, National Field Leadership, Sales, Marketing, and Purolator International in order to achieve Purolator’s goals with these key clients
• Generate detailed Operational planning for peak and other high-volume periods through collaboration and negotiation with the clients and alignment to Purolator’s plan
• Foresee, communicate and manage the impacts of changes to either our clients’ or Purolator’s operational processes
• Work closely with Field Operations teams to manage service performance and volumes at the regional and terminal level to support achievement of organizational health and safety, service and financial targets
• Build strategic relationships with the clients’ teams to strengthen quality of daily interactions and the overall success of the various in-flight priorities
• Remain apprised of rapidly changing e-commerce market conditions and integrate this awareness into operational decision-making
• Other duties as assigned

Education

• University degree or equivalent work experience
• 7 years’ experience in Operations & Client Management within the Transportation industry

Experience

• Strong understanding of national distribution networks
• Detailed understanding of the evolving ecommerce logistics / distribution network in Canada would be an asset
• In depth knowledge and experience with data preparation, diagnostics, trending, and written / verbal communication
• Experience in identifying efficiency improvement opportunities using a data-driven, fact-based approach and implementing lean / continuous improvement initiatives
• Strong time management and demonstrated ability to deliver results
• Strong customer relationship management skills - Client Management experience is required
• Experience working at / with e-Commerce retailers is an asset
• Ability to work with ambiguity and complexity
• Financial acumen to understand Customer performance and find opportunities to improve margins
• Ability to work with multiple stakeholders with competing priorities and interests
• Proven ability to persuade without direct ownership and find win-win solutions
• Experience communicating with and presenting to audiences at all levels of the organization
• Advanced Excel and PowerPoint knowledge
• Six Sigma Green Belt preferred (Black Belt an asset)
• Network engineering and / or quality backgrounds are assets
• Must have the ability to travel within Canada and the US to client and Purolator facilities
• Successful candidate does not necessarily need to be situated at our Mississauga Corporate Office
30+ days ago