Administrative Support IV

Overview

Your Opportunity : Reporting to the Provincial Director, Collaborative Prehabilitation and Rehabilitation Patient Services, the AS IV is part of a Centralized Intake team, responsible for all referral management and patient scheduling across the Provincial Virtual Rehabilitation portfolio (Children's and Adult Rehabilitation, and Prehabilitation). The AS IV is the first point of contact for patients accessing clinics within the portfolio and is relied upon to act as a resource for referral management, patient scheduling, generating reports, and ad hoc administrative activities, while working independently with minimal supervision. The position requires the ability to work collaboratively with all team members and to maintain a positive, professional demeanor, demonstrate diplomacy and tact, and be able to manage issues that are sensitive and confidential. The work involves a range of tasks related to building and maintaining templates, maintaining referral waitlists, high volume outbound and inbound calls and emails, scheduling appointments, and gathering and collating patient information to determine what services are needed. The AS IV will be required to communicate with providers and patients in large volumes via phone and email daily. Must be able to present data and information and make recommendations to the team. The position supports the team in the day-to-day operations as well as a range of tasks related to developing, editing, formatting, coordinating, and maintaining documents and resources, requiring a high degree of attention to detail and expertise in web-based applications and document management. Capability of independently interpreting guidelines is required to meet objectives and solve problems. Connect Care knowledge, expertise in managing high referral volumes and problem solving is required. Please submit a resume and cover letter to be considered.

Details

• Classification : Administrative Support IV
• Union : AUPE GSS
• Unit and Program : Provincial Virtual Rehabilitation
• Primary Location : Myron Thompson Health Centre
• Location Details : Eligible to work remotely within Alberta
• Multi-Site : Not Applicable
• FTE : 1.00
• Posting End Date : 26-JAN-2026
• Temporary Employee Class : Temp F / T Benefits
• Date Available : 20-FEB-2026
• Temporary End Date : 18-SEP-2026
• Hours per Shift : 7.75
• Length of Shift in weeks : 2
• Shifts per cycle : 10
• Shift Pattern : Days
• Days Off : Saturday / Sunday
• Minimum Salary : $26.07
• Maximum Salary : $31.68
• Vehicle Requirement : Not Applicable

Responsibilities

Qualifications

Required Qualifications :

Additional Required Qualifications :

Preferred Qualifications

Connect Care SuperUser. Skill and experience with data collection.

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