Administrative Support IVAlberta Health Services • Sundre, AB, CA

Administrative Support IV

Alberta Health Services • Sundre, AB, CA

Il y a 4 jours

Type de contrat

Temps plein

Description de poste

Overview

Your Opportunity : Reporting to the Provincial Director, Collaborative Prehabilitation and Rehabilitation Patient Services, the AS IV is part of a Centralized Intake team, responsible for all referral management and patient scheduling across the Provincial Virtual Rehabilitation portfolio (Children's and Adult Rehabilitation, and Prehabilitation). The AS IV is the first point of contact for patients accessing clinics within the portfolio and is relied upon to act as a resource for referral management, patient scheduling, generating reports, and ad hoc administrative activities, while working independently with minimal supervision. The position requires the ability to work collaboratively with all team members and to maintain a positive, professional demeanor, demonstrate diplomacy and tact, and be able to manage issues that are sensitive and confidential. The work involves a range of tasks related to building and maintaining templates, maintaining referral waitlists, high volume outbound and inbound calls and emails, scheduling appointments, and gathering and collating patient information to determine what services are needed. The AS IV will be required to communicate with providers and patients in large volumes via phone and email daily. Must be able to present data and information and make recommendations to the team. The position supports the team in the day-to-day operations as well as a range of tasks related to developing, editing, formatting, coordinating, and maintaining documents and resources, requiring a high degree of attention to detail and expertise in web-based applications and document management. Capability of independently interpreting guidelines is required to meet objectives and solve problems. Connect Care knowledge, expertise in managing high referral volumes and problem solving is required. Please submit a resume and cover letter to be considered.

Details

Classification : Administrative Support IV
Union : AUPE GSS
Unit and Program : Provincial Virtual Rehabilitation
Primary Location : Myron Thompson Health Centre
Location Details : Eligible to work remotely within Alberta
Multi-Site : Not Applicable
FTE : 1.00
Posting End Date : 26-JAN-2026
Temporary Employee Class : Temp F / T Benefits
Date Available : 20-FEB-2026
Temporary End Date : 18-SEP-2026
Hours per Shift : 7.75
Length of Shift in weeks : 2
Shifts per cycle : 10
Shift Pattern : Days
Days Off : Saturday / Sunday
Minimum Salary : $26.07
Maximum Salary : $31.68
Vehicle Requirement : Not Applicable

Responsibilities

Serve as the first point of contact for referrals and scheduling across the Provincial Virtual Rehabilitation portfolio.

Manage referrals, maintain waitlists, generate reports, and perform ad hoc administrative tasks.

Build and maintain templates; schedule appointments; gather and collate patient information to determine services needed.

Communicate with providers and patients via phone and email in high volumes; present data and information and make team recommendations.

Support day-to-day operations and contribute to developing, editing, formatting, coordinating, and maintaining documents and resources; ensure attention to detail and proficiency with web-based applications and document management.

Independently interpret guidelines to meet objectives and solve problems; apply Connect Care knowledge to manage high referral volumes and problem solve.

Collaborate with team members and maintain a professional, diplomatic, and confidential approach.

Qualifications

Required Qualifications :

Some post-secondary education.

Additional Required Qualifications :

Certificate in office or business administration or equivalent.

Minimum 3 years of experience in an ambulatory administrative position within a health care organization.

Minimum 3 years of experience with Connect Care referral management and complex multidisciplinary scheduling of rehabilitation staff.

Demonstrated ability to manage very large call and email volumes.

Relevant experience working on a collaborative interdisciplinary team.

Experience with a team experiencing continual change and evolving priorities.

Experience with applications and web-based / virtual platforms including MS Teams, Zoom, SharePoint, RedCap and Adobe Acrobat.

High standard of critical thinking, communication, attention to detail, initiative and organizational skills.

Ability to manage competing, evolving, and complex demands with tight timelines; excellent keyboarding and data entry skills.

Diplomacy, tact, and ability to handle confidential and sensitive issues; proficient English (speaking, reading, writing).

Ability to troubleshoot IT issues and escalate appropriately.

Ability to communicate with and motivate patients and inform health care providers / partners in a calm, professional manner.

Candidate must have demonstrated success and competencies to work remotely within a virtual team.

Preferred Qualifications

Connect Care SuperUser. Skill and experience with data collection.

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Administrative Support IV • Sundre, AB, CA

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