Grants Specialist

Work Location : 9920 - 108 ST. Edmonton, Alberta

Client : Public Sector

Primary remote but may change to hybrid or onsite depending on the availability of workstations.

Description : Purpose

• Coordination and completion of pre-payment quality assurance and post-payment verification processes for claims, and adjustments to ensure accuracy of submitted claims and issued payments;
• Investigation and resolution of complex customer service inquiries and technical issues related to claim, claim payments, claim advance and child registration;
• Recommending enhancements to the information system and coordinating testing plan and activities for the system;
• Coordinating, monitoring and reporting on the recovery activities;
• providing input on and drafting policy and training products aimed at both internal and external audiences, and
• Supervision of claim payment coordinators.

Responsibilities and Activities

As one of the Ministry's Childcare Claims Unit key contacts and representatives, the Claims Specialist applies a comprehensive body of knowledge of claims and associated child care program areas, their training and experiences to contribute to the effective and efficient administration of child care claim system. This will include providing advice, clarification and interpretation relating to operations, technology and program policy.

More specifically, the Claims Specialist will be responsible for managing (by email, telephone and correspondence such as Action Requests) customer service issues such as :

The position applies sound investigative and analytical skills when facilitating the resolution of these issues. The claims Specialist must have a full understanding of the impact of its role and decision‑making on the work of others, both internally and externally.

Ensures Payment Accuracy

Coordinate and Monitor Grant Funding Recoveries

Supports Information System Functionality

Supervision

The Claims Specialist may be assigned the supervisory duties as determined necessary by the Program Consultant - Claims or the Manager Provincial Program. The duties may include onboarding and training of the new claim payments coordinator staff, assigning tasks and managing workloads, monitoring performance and identifying gaps in knowledge and training required.

Professional Contacts, Relationships and Support

The Claims Specialist is responsible for developing and maintaining positive linkages with stakeholders and childcare providers, which will enable him / her to successfully carry out the outlined responsibilities, in addition to providing the Government of Alberta with a clear understanding of the extent and ramifications of policies. The incumbent will be called upon to provide information regarding Alberta's child care policy.

Activities

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