Guest Services Associate - Sign On Bonus - Cascade Lodge / Sundance

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Guest Services Associate will be responsible for providing excellent guest service as it pertains to guest registration / checking out of resort. He / She will promptly address guest service needs, provide resort information and area attraction details and directions, maintain unit vacancy inventory, reservations, and room assignments, process guest folios, collect payment, and accurately manage cash receipts. He / she will maintain the company’s expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Canadian Centre for Occupational Health and Safety (CCOHS), including the Workplace Hazardous Materials Information System (WHMIS) regulations.

Essential Job Functions

Responsibilities include, but are not limited to :

• Responsible for the Guest Services function of the resort : Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting / securing of assigned bank. Complete check‑out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and make changes as required. May routinely reserve and confirm guest reservations for individuals and / or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Make pre‑arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations. Provides quotes for room rates (35% time).
• Maintain positive guest, owner and associate relationships : Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and elevate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow‑up. Make appropriate service recovery recommendations. Promote teamwork and quality service through daily communications and coordination with other departments. (35% time).
• Ensure compliance with : Operational Compliance, Safety & Security, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. (15% time).
• Cultivate a “Count On Me” Culture : Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time).
• Performs other duties as needed. (5% time).

Travel Requirements

Travel is not a requirement for this position. If training is required off site, it will be local and be about half to full day of time.

Minimum Requirements and Qualifications

c) Knowledge and skills :

d) Technical Skills :

e) Job experience :

Compensation

Generally starting at $23.34 - $23.34 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

#J-18808-Ljbffr