client support representative - systems
- Education : Other trades certificate or diploma
- Experience : 1 year to less than 2 years
- or equivalent experience
Work setting
Private sector
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Other benefits
- Travel insurance
- Work Term : Temporary
- Work Language : English
- Hours : 30 to 40 hours per week
client support representative - systems
Provide business systems, network and Internet support to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Set up equipment for employee use,...
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