Hardware SpecialistKeeran Networks • Edmonton, Division No. 11, CA

Hardware Specialist

Keeran Networks • Edmonton, Division No. 11, CA

16 days ago

Job type

Full-time

Job description

Position Overview

You love technology and want to use your passion and expertise to help guide our clients to get the best solutions for their needs—workstations, laptops, monitors, servers, firewalls, switches, wireless access points, UPS, line of business applications, etc.

Your job will break down into three (3) key roles :

Quoting – 75%

Send requested hardware / software quotes to clients within 1 business day of inquiry
Work with Account Managers to follow up and help close pending quotes
Monitor quality and cost of products being sold, and make recommendations accordingly to sales and service team
Research new and innovative products / solutions relevant to Keeran Network’s service offering

Purchasing – 20%

Work with vendors to negotiate the best price possible

Ensure hardware and software is purchased in a cost-effective manner to meet client deadlines and allow the service team sufficient time to configure and deploy

Proactively communicate estimated time of arrival (ETAs) to both the service team and the client

Maintain consistency of item codes and descriptions across our software tools : QuoteWerks, ConnectWise, and QuickBooks

Timely return / exchange of defective products (RMAs)

Inventory control, both within the physical office and in ConnectWise and QuickBooks

Keeran Network will provide a list of default vendor accounts; however, you are not limited to the existing vendors if more desirable options exist

Develop relationships with vendors and suppliers to improve Keeran Networks purchasing power

Ensure any required vendor reporting (e.g. vmWare, Microsoft SPLA, Digium, etc.) is completed on time

Research best pricing as client liaison to vendors

Keep on top of vendor incentive programs / ways to increase margins

Professional Qualifications

Experience in the computer services industry

Well-developed interpersonal customer service and relationship building skills

Familiar with Microsoft Word, Excel, and Outlook

Personal Attributes

Good oral and written English-language skills

Strong organizational and time management skills

An ability to work independently with minimal supervision

The ability to work under pressure and to prioritize work effectively

Self-motivated, energetic and reliable with a positive disposition

An acceptance of, and commitment to work according to, the organization’s policy

NOTE

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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Hardware Specialist • Edmonton, Division No. 11, CA

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