Salesforce Solution Architect, Service Cloud

Salesforce Solution Architect, Service Cloud

Join to apply for the Salesforce Solution Architect, Service Cloud role at NeuraFlash

Overview

At NeuraFlash, part of Accenture, we are redefining the future of business through AI and groundbreaking technologies like Agentforce. We craft intelligent solutions integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, and more to revolutionize workflows and elevate customer experiences.

We are proud to be creating the future of generative AI and AI agents. Salesforce launched Agentforce, and NeuraFlash, part of Accenture, was the only partner for the private beta prior to launch. Post‑launch, we are Salesforce’s #1 partner for Agentforce.

Be part of the journey and help shape the next wave of AI‑powered transformation. Your work will drive innovation at scale in AI and Salesforce solutions.

Responsibilities

• Facilitate business process reviews to identify customer requirements and processes
• Translate customer requirements into Salesforce design, leveraging best practices
• Configure Salesforce Service Cloud solutions
• Develop technical requirements and specifications for customers and the team
• Drive best‑practice UX design into each solution delivery
• Manage all aspects of projects and customer communications
• Deliver customer end‑user training and documentation
• Oversee and be accountable for the successful completion of all project aspects
• Exercise independent judgment, leading enterprise‑level projects with minimal direction
• Lead vision and strategy discussions with contact center and customer service leadership
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for customers

Required Qualifications

Preferred Skills

Benefits and Work Environment

NeuraFlash, part of Accenture, is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.

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