Helpdesk Support Advisor - On-Site St.Catharines - NOC 64409 Tier 4

Job Description

Job Description

Job Title : Tier 2 Helpdesk Support Advisor

Position Type : Full-time, Fixed Term Contract

Salary : $19.23 per hour

Hours of Operation : 7 days a week, Availability 6 AM - 10 PM EST

About Us :

Join our team as a Tier 2 Helpdesk Support Advisor! Join a team that partners with a leading Canadian multinational e-commerce giant.

As a Helpdesk Support Advisor, you'll not only provide exceptional technical support but also contribute to the success of a thriving e-commerce enterprise.

Key Responsibilities :

• Engage with customers through various channels, including chat, async messaging, and phone, addressing complex scenarios as a Tier 2 Helpdesk professional.
• Drive process improvements and recommend system / technology enhancements to elevate efficiency.
• Leverage remote troubleshooting techniques to diagnose and resolve technical issues.
• Walk customers through effective problem-solving processes, ensuring a seamless experience.

Day-to-Day Activities :

Your day-to-day activities will immerse you in the vibrant world of e-commerce :

• Handling diverse customer channels, enriching your experience in a multifaceted industry.
• Providing top-notch customer service and technical support to uphold the high standards of our e-commerce partner.
• Contributing proactive recommendations for process improvements to enhance the customer experience.
• Embracing new technologies and staying at the forefront of digital innovation.

Qualifications :

Basic Qualifications :

• 1 year of experience as a help desk technician and / or customer support role.
• Tech-savvy with knowledge of office automation products, databases, and remote control.
• High School Diploma or equivalent.
• Flexibility with hours of operation.

What We Offer :

• Competitive pay rate of $19.23 per hour.
• Full-time, Fixed Term Contract.
• Opportunities for training and development.
• A collaborative and inclusive work environment with a leading Canadian e-commerce giant.

Apply Now :

If you're passionate about technology, customer service, and the world of e-commerce, seize this opportunity to kickstart your career with a Canadian multinational e-commerce powerhouse.

Apply now and be a part of our dynamic team!

Expected start date : 2024-04-12

Job Types : Full-time, Fixed term contract

Contract length : 9 months

Salary : $19.23 per hour

Expected hours : 40 per week

Schedule :

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location : In person

Company Description

About Topnotch Employment :

Being a leading provider in the recruitment industry since 1992, Topnotch Employment provides staffing services for a wide range of positions including General Labour, Warehouse, Administrative / Office, Sales / Marketing, Accounting, IT, Clerical, and Customer Service.

Our professional recruiting department has provided staff for leading organizations such as IBM, the Ontario Public Service.

Company Description

About Topnotch Employment : r nBeing a leading provider in the recruitment industry since 1992, Topnotch Employment provides staffing services for a wide range of positions including General Labour, Warehouse, Administrative / Office, Sales / Marketing, Accounting, IT, Clerical, and Customer Service.

Our professional recruiting department has provided staff for leading organizations such as IBM, the Ontario Public Service.