Senior Field Service Technician (Audio Visual)

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

The AVI-SPL Senior Field Service Technician will work in partnership with the Global Helpdesk to provide service support for customers at customer sites with the end goals of restoring functionality to our customers’ assets while delivering a world-class customer service experience.

Day-To-Day Responsibilities

• Read and interpret electronic schematics and architectural blueprints
• Perform preventative maintenance visits to help maintain a stable client base
• Clean various AV equipment including but not limited to : camera lenses, monitors and equipment fans, as a part of preventative maintenance
• Take responsibility for completing accurate job documentation as needed
• Ensure equipment delivery and associated responsibilities for assigned assignments
• Field installation of control programs (AMX / Crestron / Firmware) – upload and download capability
• Field service support of control programs (AMX / Crestron / etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
• Intermediate field service support of networked devices (Routers, IP Protocols, etc.)
• Perform service tasks in a timely and quality-conscious manner including but not limited to : pulling cable, installing connectors, mounting projects and hanging ceiling mounts
• Assist next-level service technicians as needed
• Provide client training as needed
• Adhere to and understand OSHA standards for all phases of the job
• Setup and troubleshoot various video codecs and UCC devices
• Travel to various job sites required
• Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives

Items To Consider

What We’re Looking For

Must-Haves

Nice-to-Haves

Familiarity with :

Why You’ll Like Working Here

More About Us

AVI-SPL is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA / Disabled / Veteran Protected Employer VEVRAA Federal Contractor.

Salary range : $36.62- $46.60 per hour CAD

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