Information Technology Analyst

About Us :

Founded in 2020, FIKA Cannabis is a lifestyle brand redefining cannabis retail, including flagship locations in Toronto’s Union Station and Distillery District.

Now with over 140+ locations across Canada, The FIKA Company is the home of 8 Canadian retail banners, including FIKA Cannabis, Fire & Flower, Friendly Stranger, Pop’s Cannabis, Ganjika House, Flower Haze, Prairie Records and Bud Supply.

Providing exceptional service in a variety of welcoming and intuitive store environments, The FIKA Company retail family is the destination for every type of cannabis consumer.

Title

IT Analyst

Reports To

Director Enterprise IT

Job Overview

The IT Analyst is responsible for supporting and maintaining point of sale and business application and coordination and management of new IT initiatives as directed by the Director.

A high level of service quality is required, including communication, relationship-building, and technical skills.

Additionally, this position will support computer setup and maintenance, software installation, troubleshooting, hardware, and peripheral repair, maintaining operating systems, and other IT-related tasks as needed.

Competencies and Requirements

Required Skills

• Microsoft 365 administration, including SharePoint, Teams, OneDrive, Exchange minimum 5 years
• Azure AD Administration minimum 5 years
• Microsoft Intune / Endpoint Management Administration minimum 3 years
• Windows 10 Administration minimum 5 years
• Desktop and peripheral hardware support minimum 5 years

Experience in the following would be an asset

• Microsoft Forms and Power Automate
• Microsoft Defender
• PowerBI
• Networking
• Apple Business Manager
• JAMF
• MS D365
• Point of sales software would be considered an asset
• Azure architecture and infrastructure
• Ability to multitask and prioritize workload while ensuring quality of service
• Ability to work independently and collaborate in a cross functional environment
• Excellent problem solving and trouble shooting skills
• Strong organization and time management skills, and able to work under pressure
• Microsoft Office 365 experience

Essential Duties and Responsibilities

Application & Infrastructure Support

• Perform simple to intermediate troubleshooting concerning business specific processes and procedures
• Create, document, and communicate any new processes that may be implemented to support IT and business critical systems
• Assist with the creation, implementation, management, & standardization of processes
• Work with Microsoft Endpoint Manager to create packages, manage policies and deploy configurations
• Work with Microsoft 365 platform to support email, SharePoint, OneDrive, Teams, and advanced security

Service Desk

• Provide friendly and professional helpdesk support, including coverage during business hours and on call coverage for after-hours support as needed
• Support remote locations via remote control applications
• Understand the escalation paths and proactively escalate incidents / requests
• Ensure user interactions are promptly recorded and accurately updated
• User account management across multiple platforms and services
• Setup offices, stores, and training spaces with necessary hardware, software, and networking needs.
• Monitoring and follow up of open issues with users
• Act as an escalation point to the Service Desk team for complex tickets
• Identify support problem trends and collaborate with the team to discover and resolve root causes to prevent recurring issues
• Assisting in IT projects and recurring operational activities
• Working in coordination with senior IT staff
• Ability to rapidly learn new technologies and calmly adapt to change
• Excellent verbal and written communication skills
• An organized individual with fantastic attention to detail

Education, Training and Experience

• Degree, diploma or certificated in related IT field
• 3-5 years IT Service Desk experience
• 3 years of intermediate to senior infrastructure support experience

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

• Thank you for your interest and application, only those selected for next steps will be contacted.
9 days ago