Talent.com
TFMS Program Manager
TFMS Program ManagerBGIS • Vancouver, Metro Vancouver Regional District, CA
TFMS Program Manager

TFMS Program Manager

BGIS • Vancouver, Metro Vancouver Regional District, CA
30+ days ago
Job type
  • Full-time
Job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

SUMMARY

The TFMS Program Manager provides operational leadership for their assigned discipline program, implementing service delivery strategies and managing a team of discipline specialists. This role is responsible for executing service delivery strategy, managing operational processes, and overseeing program delivery while ensuring direct client satisfaction and operational excellence.

KEY DUTIES & RESPONSIBILITIES

People Leadership

  • Full involvement with recruiting talent.
  • Provides mentoring, coaching and guidance to team members.
  • Builds team capability through skills development and performance management.
  • Manages resource allocation, workload distribution, and capacity planning to optimize team performance and service delivery.
  • Supports the development of training programs, competency frameworks, and team development initiatives by providing feedback on client needs, team needs and skill gaps.

Operational Leadership & Leadership

  • Manages & operates the service area across multiple regions, ensuring consistency, quality, and alignment with organizational objectives.
  • Maintains and implements operational policies, procedures, and standards established for the service line.
  • Supports development of operational processes, workflows, and governance structures through feedback and recommendations.
  • Manages operations across regions, ensuring consistency, quality, and alignment with client expectations and strategic objectives.
  • Manages complex projects through a team of specialists, following established program guidelines.
  • Implements program key performance indicators, and quality management frameworks.
  • Applies standardized service delivery processes, templates, and methodologies to drive operational excellence and consistency.
  • Supports operational planning for enterprise-wide initiatives, contributing to risk management, resource allocation, and client engagement.
  • Makes operational decisions regarding service delivery approaches and resource allocation
  • Implements operational strategies to optimize service delivery and enhance client outcomes.
  • Supports the development and refinement of internal KPIs, quality metrics, and performance measurement tools by providing operational insights and feedback.
  • Program Oversight

  • Implements service programs ensuring alignment with strategic objectives and client expectations.
  • Monitors program performance identifies trends / issues and implements corrective actions.
  • Maintains program documentation, knowledge management, and quality control processes.
  • Ensures compliance with program requirements, standards, and policies.
  • Identifies program risks and implements mitigation strategies within authority levels.
  • Supports the development of program management tools, documentation templates, and reporting mechanisms by providing feedback on usability and effectiveness from regional implementation experience.
  • Client & Stakeholder Engagement

  • Develops and maintains effective relationships with clients, ensuring ongoing satisfaction.
  • Implements client engagement frameworks, communication protocols, and relationship management strategies as established by leadership.
  • Acts as focal point for issue escalation and resolution with timely, effective responses.
  • Provides direct operational problem-solving for service delivery challenges.
  • Manages project-related issues escalation and resolution processes, ensuring timely and effective response to client concerns.
  • Collaborates with cross-functional leaders to ensure integrated service delivery and stakeholder alignment.
  • Implements client satisfaction measurement tools and improvement initiatives.
  • Develops proposals and supports contract negotiations using established frameworks and pricing models.
  • Supports the development of client engagement strategies, communication frameworks, and relationship management tools by providing feedback on client needs and regional market dynamics.
  • Health, Safety, Environment & Security Leadership

  • Acts as focal point for Environmental, Health, Safety and Security compliance.
  • Monitors and ensures safe delivery of all work within assigned regions.
  • Collaborates on incident management requirements and maintains regulatory documentation.
  • Supports development of safety frameworks and emergency procedures through implementation feedback.
  • Financial Management

  • Manages the financial performance of assigned programs within established budget parameters.
  • Implements financial controls, monitoring mechanisms, and cost management strategies.
  • Makes decisions regarding resource allocation within approved budgets.
  • Monitors financial performance metrics and identifies trends and issues.
  • Ensures compliance with financial policies, procedures, and governance requirements.
  • Collaborates with finance & leadership teams to develop accurate forecasts and financial reports.
  • Identifies cost optimization opportunities and implements approved initiatives.
  • Supports the development of financial reporting tools, budget templates, and cost management processes by providing feedback on practical application and financial dynamics related to the service line.
  • Continuous Improvement & Innovation

  • Participates in continuous improvement initiatives to enhance service quality and efficiency.
  • Implements approved process improvements, technology investments, and innovation initiatives.
  • Applies performance measurement frameworks and reporting mechanisms.
  • Supports change management for new processes, technologies, and approaches.
  • Implements industry best practices and innovative approaches as approved.
  • Measures and reports improvement initiative impacts and ROI.
  • Supports development of improvement methodologies through effectiveness feedback.
  • KNOWLEDGE & SKILLS

  • Comprehensive knowledge of corporate real estate operations, facility management, and workplace implementation (7+ years of progressive experience).
  • Strong understanding of discipline-specific methodologies and industry best practices.
  • Strong leadership capabilities with proven experience leading teams of specialists (3+ years in management roles).
  • Strong decision-making abilities.
  • Good financial management skills including budget management and analysis.
  • Strong communication, presentation, and interpersonal skills.
  • Advanced project management capabilities.
  • Strong analytical and problem-solving abilities for operational challenges.
  • Understanding of governance, compliance, and risk management principles.
  • Knowledge of performance measurement, quality management, and continuous improvement.
  • Proficient in Microsoft Office suite, project management software, and industry tools.
  • Able to meet Federal Security Clearance requirements.
  • Licenses and / or Professional Accreditation

  • Bachelor's degree or college certificate in Business Administration, Facility Management, Project Management, or related field is preferred.
  • Professional certifications such as PMP, FMP, CFM, or related credentials, preferred.
  • Bilingual communication skills (English and French), an asset.
  • Leadership or management certifications, an asset.
  • Six Sigma or Lean certification, an asset.
  • Valid driver's license required and access to a vehicle for site visits, preferred.
  • This is a regular, full-time position with a salary range of $93,972 - $117,466 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

    At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier‑free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

    BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

    #J-18808-Ljbffr

    Create a job alert for this search

    Program Manager • Vancouver, Metro Vancouver Regional District, CA

    Similar jobs
    Project Manager – Electronic Health Record (EHR) Upgrade

    Project Manager – Electronic Health Record (EHR) Upgrade

    freelance.ca • Vancouver, Canada
    Full-time
    Project Manager – Electronic Health Record (EHR) Upgrade .Key information / Informations clés.Type de poste : Contrat (consultant). Taux horaire : 85 $ – 105 $ / heure.Mandat de gestion de projet se...Show more
    Last updated: 9 days ago • Promoted
    Program Manager

    Program Manager

    Tata Consultancy Services • Vancouver
    Full-time
    Talent Acquisition Specialist @ TATA CONSULTANCY SERVICES | Bachelor of Engineering.Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, et...Show more
    Last updated: 10 days ago • Promoted
    Sr. Technical Program Manager

    Sr. Technical Program Manager

    Electronic Arts (EA) • Vancouver
    Full-time
    Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world.Here, everyone is part of the story, part of a community that connects across the globe, ...Show more
    Last updated: 10 days ago • Promoted
    Program Manager Non Tech - Ascendion

    Program Manager Non Tech - Ascendion

    Ascendion • delta, bc, ca
    Full-time
    Ascendion is a full-service digital engineering solutions company.We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees...Show more
    Last updated: 1 day ago • Promoted
    Technical Program Manager

    Technical Program Manager

    Microsoft • Vancouver
    Full-time
    About HLS Diagnostics Solutions.The HLS Diagnostics Solutions team is on a mission to transform medical diagnostics through innovative solutions enhanced with AI. We bring together multidisciplinary...Show more
    Last updated: 9 days ago • Promoted
    Program Manager

    Program Manager

    O2E Brands Inc. • Vancouver, BC, Canada
    Full-time
    GOT-JUNK? is an exciting, fast growing junk removal franchise.We are part of O2E Brands, the parent company of the hugely successful 1-800-GOT-JUNK?. We're looking for a highly experienced and s...Show more
    Last updated: 30+ days ago • Promoted
    Program & Operations Coordinator

    Program & Operations Coordinator

    Richmond Division of Family Practice • Richmond, BC, Canada
    Full-time +1
    Program & Operations Coordinator.HR Business Partner & Special Projects, RDFP.The Richmond Division of Family Practice (RDFP) is a local non-profit society that is part of a province-wide i...Show more
    Last updated: 30+ days ago • Promoted
    Technical Program Manager

    Technical Program Manager

    Asana • Vancouver
    Full-time
    The Enterprise Technology team at Asana is responsible for delivering great user experiences through secure and scalable business technology and enabling processes, data, and analytics that power t...Show more
    Last updated: 10 days ago • Promoted
    New Product Development Program Manager

    New Product Development Program Manager

    Verathon • Burnaby
    Full-time
    Verathon Burnaby, British Columbia, Canada.Verathon is a global medical device company focused on supporting customers by being their trusted partner, delivering high-quality products that endure o...Show more
    Last updated: 10 days ago • Promoted
    Technical Project Manager (PMP Certified)

    Technical Project Manager (PMP Certified)

    A-CX • Vancouver, BC, Canada
    Full-time
    Salary : $115,432 $145,750 CAD / year.A-CX is a software design and development partner for progressive companies, delivering innovative services through dedicated teams and customized solutions.Spe...Show more
    Last updated: 30+ days ago • Promoted
    Program Manager, People Enablement

    Program Manager, People Enablement

    Arc'teryx Equipment • North Vancouver
    Full-time
    This range is provided by Arc'teryx Equipment.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Your Opportunity at ARC’TERYX : .As the Program Mana...Show more
    Last updated: 10 days ago • Promoted
    Program Manager

    Program Manager

    Coast Foundation Society 1974 • Vancouver, BC, Canada
    Full-time +2
    Location : Road to Recovery, Vancouver, BC.Schedule : Monday - Friday 8 : 30 am-4 : 30pm.This Supportive Recovery Transitional Housing Program will provide 27 units of temporary transitional housing for ...Show more
    Last updated: 30+ days ago • Promoted
    Program Manager II

    Program Manager II

    TransLink • Vancouver
    Full-time
    This range is provided by TransLink.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. A career at TransLink and our family of companies means work...Show more
    Last updated: 10 days ago • Promoted
    Professional Services Program Manager

    Professional Services Program Manager

    Five9 • Vancouver, BC, Canada
    Full-time
    Join us in bringing joy to customer experience.Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday...Show more
    Last updated: 1 day ago • Promoted
    Hybrid Program Manager - OKR-Driven Transformation

    Hybrid Program Manager - OKR-Driven Transformation

    1-800-GOT-JUNK? • North Vancouver
    Full-time
    A leading junk removal franchise in Metro Vancouver is seeking a Program Manager to lead strategic initiatives and ensure alignment with organizational goals. The ideal candidate will have extensive...Show more
    Last updated: 10 days ago • Promoted
    Program Manager

    Program Manager

    City of Vancouver • Vancouver
    Full-time
    Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a Ci...Show more
    Last updated: 10 days ago • Promoted
    PMIS Implementation Lead for Program Management

    PMIS Implementation Lead for Program Management

    Stantec Consulting International Ltd. • Vancouver
    Full-time
    A global engineering firm in Canada is seeking a PMIS specialist to lead the configuration and implementation of project management information systems. The role requires strong computer skills, pro...Show more
    Last updated: 30+ days ago • Promoted
    Marketing Operations Program Manager, Enablement & Transformation - EA SPORTS

    Marketing Operations Program Manager, Enablement & Transformation - EA SPORTS

    Electronic Arts • Vancouver
    Full-time
    Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world.Here, everyone is part of the story. Part of a community that connects across the globe.A ...Show more
    Last updated: 10 days ago • Promoted