Business Clerk

Unit Summary

As Ontario’s most comprehensive healthcare system, and the only one in the province to provide care from pre-birth to end of life, Hamilton Health Sciences offers endless opportunities. You can explore advancement opportunities, take professional development courses, and stretch yourself as a leader. We are the largest employer in the greater Hamilton region, are a world-renowned hospital for healthcare research, and we focus on improving the quality of care for our patients through innovation and evidence-based practices. Our multi-site hospital has over 1,400 beds and we offer world-leading expertise in many areas, including cardiac and stroke care, cancer care, palliative care and pediatrics.The Telecommunications Department is a vital service providing essential communication links in a timely, professional and efficient manner to both internal and external clients through switchboard, paging services, alarm monitoring and dispatching of emergency codes, physician on-call rosters and a regional answering service.

Position Summary

As a member of the Telecommunications Department, the Business Clerk provides client-centred services supporting paging and switchboard operator scheduling. The Paging Administrator part of the clerk role is responsible for managing our fleet of pagers including repairs and replacement, programming, medical resident/clerk rotations and maintaining inventory, submitting charges to Finance, running queries and updating paging related files in Startel. The Scheduling Coordinator part of the clerk role maintains and organizes schedules for the department in accordance with the collective agreement including day to day staffing needs of the switchboard operators and adjustments due to sick time and vacation. The scheduler is responsible for reviewing and revising time and labour data into Kronos and ensuring pay data is captured in accordance with established policies, procedures, collective agreement provisions and ESA. The clerk will also be responsible for ordering department supplies and clerical duties of the department. The clerk provides back up support for the On-Call Schedule Coordinator.

Schedule Work Hours

Monday to Friday days

Qualifications

• Grade 12 education
• Graduate of community college secretarial or office administration program or demonstrated current related experience
• Medical Terminology Certificate or demonstrated knowledge equivalent to Medical terminology certificate (subject to testing)
• Keyboarding 45 wpm (subject to testing)
• 1 to 2 years experience in working with a high volume switchboard operation and paging system, programing and dealing with a high volume of calls
• Demonstrated excellent computer skills in a variety of computer applications such as MS Office Suite (Office, Word, Excel) (subject to testing)
• Demonstrated excellent skills in Startel call centre system or similar inbound call centre technology in a medical environment
• Demonstrated knowledge of Meditech, Emergency Procedures
• Demonstrated high level of accuracy and attention to detail in all aspects of assigned work
• Experience in staff scheduling
• Demonstrated excellent communication skills both written and verbal
• Ability to prioritize workload and function independently in a busy multitasking environment with frequent interruptions; demonstrate problem solving, critical thinking, time management and organizational skills.
• Ability to deal with various hospital departments effectively and collaboratively
• Understand and respects the healthcare confidentiality requirements associated with patient information and working in a hospital environment
• Demonstrate ability to contribute effectively and cooperatively in a team environment and with various services within the hospital environment
• Ability to apply knowledge of relevant guidelines, policies, procedures and/or process as required in the role. Seeks direction when appropriate
• Demonstrates adaptability, flexibility and the ability to learn and grow knowledge and skills
• Demonstrates initiative in taking appropriate actions to resolve problems within the context of the job requirements

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.