Senior Service Designer

Job Description

Senior Service Designer – Remote (Canada)

We are seeking Senior Service Designers to join a digital transformation initiative focused on creating efficient, user-centric services. You will work in cross-functional teams to review, design, and improve services using human-centred design, agile methods, and data-driven insights.

Key Responsibilities

Conduct field research, co-design workshops, and prototype testing

Develop user stories, journey maps, service blueprints, and process maps

Analyze user and employee experiences across multiple channels (web, mobile, in-person, print, social media, phone)

Recommend process, policy, and operational improvements to enhance service delivery

Collaborate with teams to prioritize features, refine backlogs, and support sprint planning

Conduct usability testing, iterative delivery, and performance measurement

Document service strategies, roadmaps, and performance metrics

Requirements

Proven experience in human-centred design, service design, or UX for digital services

Strong knowledge of agile methodologies (SCRUM / Hybrid)

Hands-on experience with prototyping, co-design workshops, journey mapping, and usability testing

Excellent communication, collaboration, and stakeholder engagement skills

Ability to analyze complex processes and design scalable, user-focused solutions

Requirements

Proven experience in human-centred design, service design, or UX for digital services Strong knowledge of agile methodologies (SCRUM / Hybrid) Hands-on experience with prototyping, co-design workshops, journey mapping, and usability testing Excellent communication, collaboration, and stakeholder engagement skills Ability to analyze complex processes and design scalable, user-focused solutions