Customer Relationship Administrator

Randstad Staffing is currently looking for a Customer Relationship Administrator who can join a well-reputable company in the insurance industry as soon as possible for a PERMANENT position!

Do you like to help people?

Do you enjoy being responsible for greeting visitors and answering general health and dental claim questions

Do you love data entry?

Do you enjoy reviewing, investigating, and processing information?

Do you have a typing speed of a minimum of 40 WPM with 95% accuracy?

Do you think you can handle incoming mail / courier in a timely manner, along with general administration within the office

Are you driven, organized, and work with high attention to detail?

Do you have great analytical skills and pick up on errors quickly?

If that sounds like something you are interested in, don't hesitate reach out TODAY!

Advantages

Don't miss out! These would be your advantages :

• Full time hours
• Paid 20 days training program, followed by 2-3 weeks of mentorship
• Three paid Personal days and paid vacation
• Excellent benefits
• Pension plan
• Option to participate in the Share Ownership Program
• Bonus plan based on your individual performance
• Education reimbursement program
• Career advancement options
• Being a part of a great team!

Responsibilities

You will be accountable for :

• Greeting visitors and handling inquiries at reception desk
• Answering general health and dental claim questions;
• Analyzing information and resolving customer inquiries
• Escalating issues as appropriate
• Follow up phone calls to clients
• Reviewing and identifying the required information from claim forms and attachments that are needed to process submissions;
• Scan and / or distribute incoming mail and faxes;
• Create and update databases;
• Manage Outlook email box
• Photocopying, Faxing, Scanning and Filing
• Other miscellaneous administrative tasks.

Qualifications

Required qualifications and competencies :

• College diploma in administration or the equivalent;
• Minimum of two years of relevant experience;
• Proficient with the MS Office suite and are willing to be trained on other systems
• Strong keyboarding skills required
• Team oriented;
• Well developed analytical, investigative, problem solving and decision making skills;
• Excellent customer service skills;
• Well developed communication skills (verbal and written);
• Personable and professional with a positive attitude;
• Ability to work in a fast paced environment and deal with change effectively;
• Ability to multi task
• Possess a high stress tolerance
• Knowledge of Group Insurance an asset.

Summary

Monday to Friday- 5 days in office!

Interviews happening NOW!!

Please apply to this exciting opportunity by choosing one of the following options :

1) Apply directly to this posting

2) Directly on www.randstad.ca

3) Send your resume to [email protected] add subject : Customer Relationship Administrator

Please note : Position is dependent on reliability clearance

we thank all those for applying.

human forward.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.