Adjuster - All Locations (Evergreen)

What you'll do :

• Working with one of our 21 Customer Service Offices (CSO), this position reports to the Field Supervisor and the CSO Manager, and is responsible for performing crop inspections on farms while working with customers.
• Perform crop inspections, predation claims, wildlife claims, and third party liability claims on farms.
• Contact customers to schedule field inspections.
• Prepare in advance to ensure all required materials are ready for field inspections.
• Inspect customer property for claims information.
• Perform fieldwork while dealing with dissatisfied customers or problem situations.
• Identify crop damage and disease and the causes associated with both.
• Measure bins and acreages accurately, and record information.
• Gather data necessary to determine indemnities for programs administered by SCIC.
• Complete appropriate documentation in regards to customer claim information.
• Enter claim information into Crop System, ensuring accuracy.
• Calculate customer claims payments and authorize up to the allowable maximum.
• Complete reports, forms, field maps and plant count calculations.
• Promote SCIC programs in a positive light, and provide information and advice to customer inquiries.
• Perform contract work for a variety of third party organizations regarding field visits and surveys.
• Provide training and support to other Adjusters.
• Check phone messages after hours and on weekends when assigned, to determine if it is necessary to do after hour’s claims.
• Provide back up for field supervisors when they are absent.
• Assist and provide coverage for Customer Service Office (CSO) staff when needed.

Qualifications :

• To be successful in this position you will need a minimum of a Grade 12 education supplemented with many years of farming experience.
• Strong mathematical skills with the ability to complete manual calculations.
• Knowledge of and experience with computers, such as Microsoft Word, Excel, and Outlook.
• Clear, legible handwriting.
• Detailed knowledge of farming practices and crops with the ability to identify crop disease, insect damage and other causes of loss.
• Must possess a valid driver's license and a suitable vehicle to carry out responsibilities.
• Required to travel throughout the province and work weekends when necessary.
• Good physical condition with the ability to walk long distances for field measurements and measure grain.
• Required to work during inclement weather and may be exposed to predators.

Conditions :

• Should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.
• A criminal record check is required.
• Driver's License

Competencies :

Service Excellence : Delivers and provides additional information or service beyond customer expectations. Responds to customers with an appropriate level of urgency.

Always displays respect, professionalism and dignity in daily interactions.

Personal Leadership and Development : Demonstrates integrity, openness and inclusiveness by treating self and team members with respect and empathy.

Self-reflects to continually improve interactions with others. Seeks out continuous learning opportunities to further develop skills.

Strategic Thinking : Prioritizes work in alignment with organizational objectives. Asks questions to gain a clear understanding.

Has a clear understanding of organizational objectives and aligns daily tasks to strategic goals.

Decision Making : Decisions are aligned with position responsibilities, boundaries and organizational policies and practices.

Will move the decision making to the appropriate level when the decision is outside of the position scope. Can clearly explain their theory behind the decisions they made.

Innovation : Challenges the status quo when needed and looks for ways to improve internal processes or practices. Adapts methodology and ideas quickly for immediate or anticipated changes in the environment.

Looks for incremental improvements in work processes and results.

Analytical Thinking : Uses multiple sources to gather complete and accurate data. Asks questions to gain a clear understanding.

Asks pointed questions and does research to learn more about the issue.

Team Collaboration : Develops relationships by establishing respect, trust, support and understanding. Brings forward ideas, solutions and concerns to help the team problem solve and build solutions.

Respects contributions of all team members, demonstrating cooperation and support for team decisions.

Building Organizational Community : Actively builds relationships by establishing respect, trust, support and understanding.

Ensures cross-team collaboration for organizational effectiveness. Is friendly, positive and professional with people they meet.

Communication : Uses open-ended questions, active listening and dialogue to encourage others to provide information about underlying needs or issues.

Listens actively and objectively without interrupting. Conveys understanding and empathy from the other person’s perspective.

Accountability : Assumes responsibility for personal actions, behaviours and results. Treats everyone with respect and fairness.

Actions are consistent with words ( walks the talk ).

Performance Management : Achieves quality of work on a consistent basis. Completes all assigned duties on a consistent basis with energy and drive.

Assumes ownership of assigned duties with intentions of generating positive results.

Planning and Risk Management : Continually adapts priorities and responsibilities in response to changing needs. Divides objectives into manageable tasks and sets deadlines to keep projects moving forward.

Organizes and prioritizes work to implement plans.