Team Lead

Job Title : Team Leader - Residential Installations

Position Overview : Reporting to the Operations Manager, the Team Leader will oversee residential installations while fulfilling all duties expected of a Team Leader.

Close collaboration with the Operations Manager is essential to meet and exceed position expectations.

Duties & Responsibilities :

Team Leader Responsibilities :

• Conduct quality assurance and site inspections, including a minimum of 2 quality assurance inspections and 1 site inspection per month per technician.
• Monitor individual technician productivity, providing monthly and quarterly coaching sessions and implementing Performance Management plans if necessary.
• Provide feedback, set performance goals, and document all coaching sessions.
• Conduct staff and safety meetings as required.
• Ensure stability of local stock inventory and vehicle inspections / maintenance.
• Serve as the second line of support for escalations and technical issues.
• Eligible for Bonus Program Incentive.

Technician Work :

• Install interior and exterior coax outlets and lines, cable, telephone, and high-speed internet equipment.
• Perform upgrades, disconnects, and troubleshooting of cable, internet, and telephone products.
• Drive to and from scheduled appointments, responsible for assigned vehicle and tools.
• Maintain stock requirements in the vehicle for all job situations.
• Follow Safe Job Procedures and ensure completion of weekly vehicle inspections.

Reporting Relationships :

Report to Area Regional Manager; Area Technicians report directly to the Team Leader.

Experience & Qualifications :

• High School diploma or equivalent; Some Post-Secondary Education preferred.
• Minimum of 2 years’ experience in a similar role.

Skills, Efforts & Attributes :

• Strong customer service and communication skills.
• Ability to multitask, stay organized, and troubleshoot effectively.
• Flexible and adaptable to changing priorities.

Core Values :

• Quality : Ensure highest quality of work and customer satisfaction.
• Safety : Follow all safe work procedures to prioritize safety.
• Improvement : Actively seek opportunities for continuous improvement.
• Integrity : Operate with transparency and integrity.
• Well Being and Happiness : Promote team well-being and happiness.
• Teamwork : Foster a positive team environment and support team goals.

Working Conditions :

• Ladder usage (up to 32 feet), outdoor / indoor work.
• Heavy lifting over 60+ lbs, uneven ground.
• Potential unsafe road conditions due to inclement weather.
16 days ago