ITOM Senior Consultant, ServiceNow

Job Type : Permanent

Reference code : 125652

Primary Location : Montreal, QC

All Available Locations : Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Moncton, NB; Ottawa, ON; Saint John, NB;

Saskatoon, SK; Toronto, ON; Vancouver, BC

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge.

Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Partner with clients to solve their most complex problems
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.

What will your typical day look like?

As a Senior Consultant within the ServiceNow team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes.

You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation.

You will use your knowledge to participate and support process improvement initiatives.

About the team

In a typical day you will be engaged in a variety of activities ranging from running project kick-off meetings, to conducting design workshops, requirement gathering meetings, writing test scripts, doing demos, sprint planning among many others.

You can expect to work in a highly collaborative, agile, and diverse team environment.

As a ServiceNow Sr. Consultant you will also be expected to complete and maintain ServiceNow product accreditations and certifications through our world-class training programs.

Enough about us, let’s talk about you

• 3-5 years’ experience with the implementation of ServiceNow Discovery and ServiceNow Service Mapping, with at least half the time spent developing custom probes and sensors.
• Deep experience with ServiceNow scripting.
• 3-5 years PowerShell experience.
• 3-5 years’ experience in Python, Ruby or a similar scripting language.
• Understanding of the ServiceNow Common Service Data Model (CSDM).
• Experience with Dynatrace, AppDynamics and / or event management solutions such as SolarWinds as plus, in particular integrations (inbound and outbound) to those systems and configuring those systems.
• Experience in Chef, Puppet, Ansible or similar infrastructure as code technology a plus.
• Experience with telecommunication networks and infrastructure a plus.
• Experience with the ServiceNow network inventory data model and telecom service management industry addon a plus.

Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position.

Total Rewards

The salary range for this position is $80,000 - $138,000, and individuals may be eligible to participate in our bonus program.

Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels.

Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.

Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization.

Some representative examples include : $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people : Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here.

We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

Our TVP is about relationships between leaders and their people, the firm and its people, peers, and within in our communities.