Client Success Manager

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role : Client Success Manager – Business Markets

Status : Full Time, Regular

Location : Markham office

Compensation : $59,564 - $95,302

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Position Summary

The Client Success Manager role develops strong, positive, business to business relationships with assigned clients. This is achieved through maintaining close client contact, understanding the client’s needs, their strategic direction, and collaborating within Enercare to provide cross departmental support on client focused solutions. Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working across Enercare to resolve inquiries. The Client Success Management team acts as first point of contact for general inquiries such as billing, service, and new opportunities etc. for Builders, Property Managers, and Commercial Customers.

Accountabilities

Client Relationship Management

• Serve as the primary liaison for assigned accounts, ensuring client needs are met effectively and promptly.
• Develop deep understanding of client goals, challenges and industry trends to provide tailored solutions.
• Following up with clients on a monthly or quarterly basis to gauge satisfaction and assist as needed.
• Attend client meetings by request to represent Enercare.
• Provide education on Enercare or client programs.

Account Growth and Retention

Onboarding and Implementation

Performance Monitoring and Reporting

Cross-functional Collaboration

Client Advocacy and Success Planning

Participate in special projects, initiatives, sales calls, and other opportunities, as assigned.

Qualifications

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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