Branch Manager - Crossroads Insurance

Province : Winnipeg, Manitoba

Position : Branch Manager

Deadline : January 16, 2026

Posted : November 18, 2025

Job Description / Duties

Overview of the Role

The Branch Manager is responsible for the overall success of the branch, including team leadership, training and coaching, operational workflow, and ensuring a welcoming and professional client experience. This role plays a key part in maintaining our shared values and supporting staff growth and development. It will be imperative to drive a positive and supportive culture, as this is at the forefront of who we are.

Key Responsibilities

Leadership & Team Development

• Serve as the primary support and point of contact for all team members.
• Mentor and train staff with a focus on building strength and confidence in Personal Lines knowledge and customer advising.
• Facilitate team meetings, quarterly reviews, and development conversations.
• Foster a positive, collaborative, and communicative branch culture.
• Oversee branch recruitment, onboarding, coaching, and performance management in partnership with the management team.

Branch Operations & Client Experience

Sales & Service Development

Compliance & Professional Standards

Qualifications / Required Skills

Who You Are

You are a relationship‑first leader with a strong Personal Lines background. You have depth in coverage knowledge and confidence in guiding others in quoting, advising, and navigating client needs. You enjoy developing others, improving processes, and supporting a culture that values teamwork, open communication, and professionalism.

Qualifications

Additional Information

What We Offer

At Crossroads, we believe people do their best work when they feel supported, valued, and encouraged to grow. We are proud to offer :

If you’re looking for a workplace where you can make a meaningful difference, feel supported, and enjoy the people you work with, we’d love to meet you.

Contact Information

How to Apply

Please send your resume and cover letter to TJ McRedmond :

Email : tjmcredmond@crossroadsinsurance.ca

Subject Line : Branch Manager Application – [Your Name]

Employer Profile

At Crossroads Insurance, we’re more than an insurance brokerage. We’re a team built on trust, collaboration, community values, and a commitment to doing right by our clients and each other. With more than 50 years serving Manitobans, we are proud of our deep‑rooted reputation for exceptional service, genuine connections, strong local leadership and just a place you want to be. We are currently seeking a Branch Manager for our St Vital office who is passionate about people, leadership, being engaged with your team, operational excellence, and delivering an outstanding client experience. Someone who leads with empathy, proactively communicates with clarity, thrives in a fast‑moving team environment and who brings a strong knowledge base in Personal Lines insurance to support the training, mentoring, and performance of the branch.

#J-18808-Ljbffr