Customer Service Representative

Customer Service Representative

Are you passionate about design? Does the thought of being part of exciting design projects excite you? Eager to launch a challenging yet rewarding career in the design industry? If so, we have a brilliant career opportunity for you as a customer service representative at our Edmonton head office.

Responsibilities

• Reviewing and documenting new customer service cases via phone and email
• Communicating with clients throughout the duration of their case; letting them know about next steps while managing expectations
• Soliciting and filing all documentation required for successful case submissions and future reference (photos, receipts, correspondence, etc.)
• Maintaining accurate and thorough case documentation at all times
• Reviewing open cases daily and following up with all case stakeholders on a regular basis
• Building positive relationships and partnerships with our vendors and clients
• Communicating with vendors, sales representatives and customers to determine cost‑effective solutions acceptable to all stakeholders
• Managing the implementation of customer service solutions and ensuring accurate and detailed record‑keeping
• Monitoring Customer Service issue types and presenting summary reports to management
• Create accurate and thorough documentation for use by Accounting and Purchasing teams
• Managing and coordinating Return Authorizations
• Continuously looking for ways to improve upon current processes and policies
• Monitoring customer service best practices to ensure company policies align with industry standards
• Performing preventative maintenance

Qualifications

Please visit our careers page to see more job opportunities.

Required Experience : Unclear Seniority

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type  Full‑Time

Experience  years

Vacancy  1

Yearly Salary  Salary  :  40000 - 50000

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