Integrated Service Associate

About the Workers’ Compensation Board of Nova Scotia

The Workers’ Compensation Board of Nova Scotia (WCB) is the province’s provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. But if it occurs, we support those whose lives it touches by championing a timely return to safe and healthy work. We also provide caring, compassionate support in the wake of workplace tragedy. Our employees describe the culture as Collaborative, Evolving, Service-Minded and Team-Focused.

About the Role

Please note we are building a talent pool for the Integrated Service Associate. By applying to this posting, it allows for your application to be considered when a permanent or term position becomes available.

As an Integrated Service Associate on the Integrated Service Centre team, you are often the first point of contact for workers, employers, and external service providers regarding their claims, as well when they make general inquiries regarding the Workers’ Compensation Act, policies, and procedures. Through call and document management, you contribute directly to the overall effective delivery of specialized services to our internal and external customers.

The work of an Integrated Service Associate includes a wide range of activities focused on helping WCB clients by telephone and online. Additionally, you play a critical role in the management and movement of documents that support workers, employers, service providers and WCB service delivery teams throughout the course of injury and recovery. To support your work, you will use automated and computerized equipment to input, process and extract data.

Document management involves processing claim-related documents. Processing includes, but is not limited to, claim registration, quality control (ensuring scanned images are legible), document validation (accurately assigning documents to the correct claim file), handling no action and/or medical aid only documents, closing on low-risk claims and routing specific types of claims to appropriate caseworkers.

Your Experience & Skills

• Successfully completed an Office Administration or Business Administration program.
• Minimum of one (1) years’ experience in a customer service environment.
• Demonstrated experience working with computer software in a customer service setting.
• Previous work experience in public or private insurance, medical, safety or another related environment is an asset.
• Fluency in French and experience speaking French in a work environment are assets.

Perks of Joining Our Team

• Employee Referral Program
• A passionate team and a supportive work environment

We offer a competitive compensation package ranging from $45,182 - $56,476.

Please use the Apply Now button to fill out your Candidate Profile and submit your application for the job opening. Job applications are accepted until 11:59 PM on the close date of the posting.

Accommodation Request

WCB Nova Scotia is an equal opportunity employer that is committed to working with job candidates and employees to request reasonable accommodation in a confidential manner. To request accommodation, please contact the Human Resource team by email atrecruitment@wcb.ns.ca. All information received will be kept confidential.

To learn more about the Workers' Compensation Board of Nova Scotia, navigate to the About Us section of our website.

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