Technical Lead, Policy Investigations

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

Join Aviva’s National Underwriting team as a Technical Lead in Policy Investigation. In this role, you’ll collaborate with the business to safeguard Aviva and its customers from fraud and financial crime. You will provide strategic leadership, technical expertise, and oversight for policy investigations, ensuring alignment with underwriting rules, regulatory requirements, and organizational standards. This is an opportunity to make a meaningful impact by driving integrity and excellence across our operations.

What you’ll do :

Alignment & Collaboration :

• Maintain consistent and ongoing communication with fellow Technical Leads to ensure alignment in investigative approach, strategic direction, and decision-making.
• Support the development and application of a structured engagement framework guiding when and how investigators / triage should conduct investigations & role accountabilities.

Strategic Case Support & Development :

Oversight & Monitoring :

Share development insights and emerging trends with the Senior Leader.

Decision Panel & Investigative Governance :

Training, Onboarding & Quality Assurance :

Policy, Compliance & Regulatory Alignment :

Stakeholder Engagement & Relationship Management :

Team Development & Engagement Framework :

What you’ll bring :

What makes you stand out :

What you’ll get :

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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