Chief Operations Officer

SUMMARY

As the Chief Operating Officer (COO), you will hold a key leadership role, reporting to and working with the Ownership Board.

As an addition to the organization, you will drive operational excellence and are critical in leading the strategic direction while creating growth opportunities.

RESPONSIBILITIES :

1. Strategic Leadership : Working with the Ownership Board and the leadership team to develop and implement strategic business objectives.

2. Driving the company's organizational mission, vision, and values :

Vision : We exist to propel our clients towards prosperity.

Mission : We secure exceedingly smart real estate solutions for our clients.

Values : We offer every client, tenant, partner, and colleague the ICR handshake, our unique five-fold approach to growing trust as we do business.

3. Operational Planning : Translating the strategy into actionable steps for growth by setting

organization wide goals, managing performance (including divisional succession planning), and

conducting annual operations planning.

4. Talent Development and Leadership : Attracting, developing, and retaining top talent within the organization. Cultivating a positive and productive work culture that aligns with the company's values and objectives.

5. Systems and Processes : Refining, designing, and integrating organization wide systems and processes to ensure alignment, operational efficiency, and overall profitability.

6. Client and Partnership Management : Managing critical client, vendor, and partnership

relationships.

7. IT & Business Infrastructure : Possessing knowledge of IT and business infrastructure and

understanding the role of new technologies in driving company success.

8. Environmental, Social, and Governance (ESG ) : Guide the leadership group on ESG initiatives and best practices.

REQUIREMENTS

Education and Experience :

Post Secondary degree or certificate in business administration, management, or a related field.

Extensive experience in executive leadership and operations management, preferably within the service industry.

Experienced team leader who has proven successful in building high-functioning teams.

Strong financial acumen, accountable for operational budgets and outcomes.

Strong understanding of progressive systems and technology.

Skills and Competencies :

Vision and Strategic Thinking : Working collaboratively can set a clear and inspiring vision for the organization's future and develop a strategic plan to achieve it.

Communication : Effective communication skills to convey ideas, expectations, and goals clearly and concisely and to listen actively to others confidently.

Resilience and Adaptability : Adapting from setbacks, remaining composed under pressure, and adapting to change and challenges.

Empowerment and Delegation : Motivate, trust, and empower team members to take ownership of their tasks and projects and effectively delegate responsibilities.

Team Building : Encouraging collaboration, fostering a sense of unity, and building a cohesive team that works well together towards common goals.