Advanced Support and Recovery Specialist

You will proactively manage case files in a one-to-one case management environment, supporting customer rehabilitation.

Leveraging your recovery and disability case management knowledge, you will assess customer needs and develop appropriate goals, milestones, and timelines to support them in managing the physical and psychological impacts of their accident, in consultation with customer and health care professionals.

Your natural empathy and well-developed communication skills will aid you in supporting your customers throughout their recovery journey, identifying their needs while also assisting in the coordination of their insurance benefits.

Your demonstrated skills in building and maintaining relationships with a variety of stakeholders will enable you to collaborate effectively with external health care professionals, health care facilities, and community stakeholders among others.

Your work will positively impact the lives of British Columbians by implementing and managing the most appropriate recovery or care plan for each customer.

You will be working with customers over the phone as well as traveling to alternate locations, when required, including healthcare facilities or customers’ homes.

What you must have :

An undergraduate degree or diploma (Kinesiology, Occupational Therapy, Physical Therapy, Disability Management etc.) and professional experience in disability management or vocational rehabilitation, or an equivalent combination of education and direct experience in customer recovery, vocational rehabilitation or disability case management

Experience must include several years of direct proactive recovery / disability case management with a portfolio of customers, along with their families, who have sustained severe and / or catastrophic injuries, including direct collaboration with all Health Care Providers throughout the entire duration of their rehabilitation.

Meet the provincially legislated requirements of the Criminal Records Review Act (CRRA)

Proven leadership skills to coordinate and lead meetings of relevant internal and external stakeholders

Detail oriented and organized, able to handle multiple files and tasks on a daily basis

Ability and willingness to travel to alternate locations, including healthcare facilities or customers’ homes when required

Strong problem solving and conflict resolution skills

A genuine desire to build trusted long-term relationships with customers and their family members, listen to their concerns and put their preferences, needs and values at the centre of their recovery goals

Knowledge and understanding of catastrophic trauma and the effects of long-term disability on mental health

The ability to manage all documents that are relevant to a customer’s claim, including keeping files up to date and recording details required to facilitate a customer’s recovery

A collaborative approach to skillfully manage a broad spectrum of cases, coordinating and managing the multiple care and service providers and stakeholders involved in the customer’s recovery journey

Salary / Rate Range : $90,035.40 - $105,450.80 + 5% premium

Other Information : Benefits

Benefits

16 Time Off days

3 weeks' vacation

Excellent benefits and pension

Flexible Working Arrangements : We offer flexible working arrangements as we continue to support our employees in balancing their career and family commitments

Engaging Culture : We promote an inclusive and diverse work environment.

Employing a hybrid working model, this role combines on-site in office work with work from home flexibility.