Field Service Engineering Technician I

We are looking for a Field Service Engineering Technician to join the growing team of our client in Ontario.

The primary responsibility of this position is to perform service, calibrations, emergency repairs, and installations of OEM instruments at customer facilities in a designated geographic region.

The Field Service Engineering Technician acts as a liaison between our customers and personnel and provides a high level of customer service by providing on-time, quality service.

In addition, this position is accountable for customer satisfaction, profitability, prompt and accurate reports and maintaining trunk inventory levels.

Advantages

• Extended health care provisions
• Dental care coverage
• Life insurance benefits
• Disability insurance benefits
• Tuition reimbursement
• Vision care
• RRSP (Registered Retirement Savings Plan) matching
• Company vehicle
• Work from home
• Home office equipment

Responsibilities

• Ensure safety quality standards are maintained, including industry safety practices established by customer
• Contribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of parts
• Provide on-time (on or before due date) quality service by scheduling all assigned service accounts (i.e. installations, warranty, repair, calibration and emergency calls).

Continuous improvement as it relates to customer satisfaction

• Ensure high level of technical knowledge and skill in order to promote new service accounts as well as maintaining existing accounts
• Support the area sales manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respect
• Ensure all paperwork, i.e. itineraries, service call reports, switch and go reports, expense reports, and tracking reports are completed in accordance with the company's procedures.
• Maintain accurate levels of trunk inventory
• Comply with all ISO established procedures, which includes maintaining up-to-date ISO 9001 documentation

Qualifications

• Prior technical support or field service engineer experience preferred
• Must be fluent in English
• Able and willing to travel, including up to 70% of overnight travel, in personal vehicle
• Must have prior work experience in electronics, computer science or related field
• Microsoft Office Experience Excel, Word and Outlook
• Prior experience with software Windows, database management, networking, etc.
• Demonstrated effective communication skills : written oral and inter-personal skills
• Demonstrated self-motivation and self-discipline traits
• Excellent interpersonal skills needed to deal with a wide range of individuals

Summary

If this role sounds like a good fit for you, please APPLY ONLINE or submit your resume directly to Mina Khalil at [email protected]

Thank you for applying for the role. We’ll review your application and connect shortly if you meet all the requirements.

Good luck!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.