Reporting to the Manager, Environmental Services, Laundry and Linen, the Supervisor is responsible for engaging, motivating, and empowering approx. 200 highly motivated Environmental Service and Laundry & Linen employees.
Environmental Services (EVS) is staffed by a dedicated team, responsible for the deactivation of bio-contaminants and aesthetic cleanliness of the health center which includes two off site locations. EVS cleans approximately 800,000 square feet. To enhance the team’s effectiveness, Supervisors are responsible for ensuring that all staff proficiently use cleaning chemicals, processes, and equipment to adhere to Provincial Infectious Disease Advisory Committee (PIDAC) Best Practices.
The Supervisor is to ensure staff are adhering to all standards, policies, procedures, safety guidelines and collective agreements. Supervisor ensures all staff have the necessary tools and orientation to perform their functions of the position while ensuring the department is safely staffed to keep the environment safe for staff, patients, and visitors. The Supervisor is to audit and evaluate staff to ensure the environment is safe and standards of cleaning are adhered to.
The Supervisor will support the Educator with building tools and processes for standardized evaluation of the EVS programs effectiveness. The Supervisor will work collaboratively with all areas in the health care facility and with various leaders to ensure RVH EVS & Linen policies and procedures are aligned with provincial best practices and RVH standards.
As a qualified candidate you will meet the following requirements :
Education :
- Community College or Equivalent Required
- Canadian Healthcare Housekeepers Association Leadership Program (CHHA) an Asset
- Health & Safety Certificate an Asset
- Infection Prevention & Control Novice Certificate an Asset
Experience :
Minimum 2 Years experience as a supervisor in a unionized healthcare settingExperience scheduling and understanding Collective AgreementsKnowledge of cleaning practices as outlined in Provincial Infectious Disease Advisory Committee Standards (PIDAC)Knowledge of Floor Care – waxing, stripping, burnishing, carpet extraction, handling of various floor care equipmentIncident Management System – hazard mitigation and reporting an assetEducation and Orientation of StaffKnowledge of Chemical products – intended use and dilution rates.Infection Prevention & Control and how it relates to cleaning & disinfectionWorking knowledge of Quality Improvement methodologies or LEAN principles an assetRecruiting CandidatesCoaching, Evaluating and HR related meetings with staffCompetencies :
Intermediate knowledge of Microsoft Office Applications – Outlook, Word, Excel, & PowerPointExcellent Customer Service SkillsMultitasking, Organizational, Interpersonal, and Time Management skills are essentialAbility to engage and service all hospital partners in a timely mannerAbility to facilitate sessions / huddles with staffUnderstanding of policies and proceduresAbility to maintain confidentialityDemonstrate good attendance and performance records with the ability to maintain these same standardsCritical thinking, strategic thinking, and ability to problem solve.Understanding of computerized software applications related to staff routines / job requirementsAbility to listen and provide emotional support and resources to staffResponsibilities :
Human Resources / People Partnerships :
Attend meetings held with HRC & Union as assignedFacilitate meetings as required and understand the ethical discipline policyAttendance management meetingsAttend Grievance meetings and understand the collective agreementComplete Personal Change Forms as requiredManagement of emails, text messages and administrative duties as requiredAttend Return to Work and accommodation meetings with People Health & Well Being as scheduledFollow up on Incident Management System (IMS) staff incidents and investigate, follow up with progress notesManage the Learning Management System (LMS) and hold staff accountable to complete mandatory coursesPerformance reviews - manages staff and documentsAttend department meetings and participate in development of agenda30-60-90-day ReviewsPolicy and Procedure DevelopmentStandards of Practice DevelopmentRecruitment / Staffing :
Prepare postings in the recruitment management system in PeopleSoftScreen CandidatesManage Excel Recruitment LogSet up phone screen appointments and perform the phone screen with candidateSet up and conduct InterviewsMake hiring decisions and offer successful candidates a position with start date of orientation and department trainingRun daily flow sheetsComplete annual vacation planners and biweekly schedulesDistribute workload for frontline staff as appropriate to meet the needs of the departmentTimecard Reconciliation & timely actioning of scheduling requests in UKGEducation :
Orientating new staff as requiredFacilitate Education to staff aligning with Best Practice and PoliciesOversee staff working and evaluate they have the required skills and knowledge to perform the duties as outlined in their work routineWalk staff through new areas of work to ensure they have the tools and understanding of what’s expected in the routine assignedEducate staff on the safe operation and maintenance of floor care equipmentEducate staff on cleaning and disinfection proceduresEducate staff on infection control and hand hygiene practicesWeekly Huddle preparation and facilitationRequired to participate in educational courses / opportunities to support professional development in our ever-changing environmentAuditing / Performance Management
Perform daily audits which are not limited to visual, glow germ, eye wash, cart, closet and observationalProvide real time feedback to frontline staffDevelop education plan related to audit outcomeWalkabouts on units to check in with staffImplementing / conducting annual performance / observational auditsManagement of Supplies :
Inventory equipment supplies, create order and obtain manager approvalManage Preventive Maintenance appointments and repairs, log and save to SharePointWaste Management supply ordering as requiredFacility Fit Pro Software :
Update and develop routines as requiredManage reports for daily task outcomesManage Bed Board to support discharge completion in a timely mannerManage Staff tiles to support those requiring support based on progress bar percentage and colour of tile, green, yellow, redDistribute workload amongst available staffHandle unscheduled tasks by assigning to appropriate routineOrganizational Response :
Responding to requests by phone, email, or textManaging email inbox for portering requestsAssign meeting room setups to portering staffAttend Bed Meetings DailyAttend Outbreak Meetings as scheduledRespond to Emergency requests for example : floodingLinen :
Manage linen ordering with the online HLS ordering systemManage the RVHLinen inbox and manage requestsEmail HLS to increase or decrease linen needsSupport staff with day-to-day requestsEnsure staff are following safety tips when porteringPerform other duties that may be assigned by the Manager
Exhibits the core values of Royal Victoria Regional Health Centre : Inspire Trust, Be Kind, Be Bold, Do Great Things, Team Up.
Equity & Inclusion
RVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.
We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Right Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.
To learn about how RVH is taking steps to create and sustain an equitable, inclusive, accessible and culturally-safe environment, please visit :
Accommodations
RVH is dedicated to ensuring every applicant has a fair and equitable opportunity to demonstrate their knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant’s needs are different.
We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment at Recruitment@rvh.on.ca.
If you are interested in this position, please apply online before 11 : 00 p.m. EST on the Requisition Close Date. If there is no close date listed above, the requisition will remain open until filled.
