user support technicianPDN EXPRESS CA LTD • Richmond, BC, CA

No longer accepting applications

user support technician

PDN EXPRESS CA LTD • Richmond, BC, CA

30+ days ago

Job type

Permanent

Job description

Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 30 hours per week
Education:
Expérience:

Education

Other trades certificate or diploma
or equivalent experience

Tasks

Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Manage incidents

Area of specialization

E-commerce

Personal suitability

Accurate
Organized
Team player
Ability to multitask
Time management

Screening questions

Are you authorized to work in Canada?
Are you currently a student?
Are you willing to relocate for this position?
Do you have experience working in this field?

Experience

2 years to less than 3 years

Health benefits

Dental plan
Vision care benefits

Support for persons with disabilities

Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

Supports newcomers and/or refugees with foreign credential recognition

Support for youths

Offers mentorship, coaching and/or networking opportunities for youth

Support for Indigenous people

Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

Offers mentorship, coaching and/or networking opportunities for mature workers

Supports for visible minorities

Offers mentorship programs that pair members of visible minorities with experienced employees

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User support technician • Richmond, BC, CA

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