user support technician

Education

• Other trades certificate or diploma
• or equivalent experience

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Manage incidents

Area of specialization

• E-commerce

Personal suitability

• Accurate
• Organized
• Team player
• Ability to multitask
• Time management

Screening questions

• Are you authorized to work in Canada?
• Are you currently a student?
• Are you willing to relocate for this position?
• Do you have experience working in this field?

Experience

• 2 years to less than 3 years

Health benefits

• Dental plan
• Vision care benefits

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Supports newcomers and / or refugees with foreign credential recognition

Support for youths

• Offers mentorship, coaching and / or networking opportunities for youth

Support for Indigenous people

• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Offers mentorship, coaching and / or networking opportunities for mature workers

Supports for visible minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees