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user support technician
user support technicianPDN EXPRESS CA LTD • Richmond, BC, CA
user support technician

user support technician

PDN EXPRESS CA LTD • Richmond, BC, CA
Il y a plus de 30 jours
Type de contrat
  • Permanent
Description de poste
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 hours per week
  • Education:
  • Expérience:

    • Education

  • Other trades certificate or diploma
  • or equivalent experience

    • Tasks

  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Manage incidents

    • Area of specialization

  • E-commerce

    • Personal suitability

  • Accurate
  • Organized
  • Team player
  • Ability to multitask
  • Time management

    • Screening questions

  • Are you authorized to work in Canada?
  • Are you currently a student?
  • Are you willing to relocate for this position?
  • Do you have experience working in this field?

    • Experience

  • 2 years to less than 3 years

    • Health benefits

  • Dental plan
  • Vision care benefits

    • Support for persons with disabilities

  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities

    • Support for newcomers and refugees

  • Supports newcomers and/or refugees with foreign credential recognition

    • Support for youths

  • Offers mentorship, coaching and/or networking opportunities for youth

    • Support for Indigenous people

  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

    • Support for mature workers

  • Offers mentorship, coaching and/or networking opportunities for mature workers

    • Supports for visible minorities

  • Offers mentorship programs that pair members of visible minorities with experienced employees
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User support technician • Richmond, BC, CA