Principal Software Developer (AI / Agentic Systems)

About Laivly

Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world’s biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, Laivly addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience.

About the role

The team at Laivly is looking for a highly skilled and motivated Principal Software Developer with deep experience in agentic AI systems to join our innovative team. You will play a critical role in designing, developing, and delivering cutting‑edge AI‑powered solutions, including LLM‑driven browser‑use agents, workflow orchestration pipelines, and tool‑using AI systems. You will mentor and inspire a team of talented engineers while pushing the boundaries of what AI can do in real‑world customer service environments. You bring expertise across multiple programming languages, including Node.js, .NET, Python, and hands‑on experience in building AI agents that can plan, reason, and interact with tools, APIs and browser environments. You excel at solving complex challenges with creativity and minimal direction, demonstrating a passion for learning and pushing the boundaries of technology.

As Principal Software Developer, you will…

• Architect and Develop Solutions : Design, implement, and optimize software solutions using modern frameworks and technologies, including .NET, Node.js, Python, and generative AI platforms
• Innovative Problem Solving : Tackle complex engineering challenges with creative approaches, leveraging your expertise and curiosity to deliver effective solutions independently
• Mentorship and Leadership : Guide and mentor junior and mid-level engineers, fostering their technical growth and contributing to a culture of collaboration and innovation
• Stay Ahead of the Curve : Continuously learn and integrate new technologies, frameworks, and methodologies to keep our solutions at the forefront of the industry
• Collaborate Across Teams : Work closely with product managers, designers, and stakeholders to translate business needs into robust technical solutions
• Code Quality and Best Practices : Uphold high standards in code quality, testing, and documentation to ensure maintainability and scalability

As Principal Software Developer, you have…

Other relevant experience

This role is remote and open to applicants within Canada.

Life at Laivly

Laivly gives you the opportunity to collaborate and grow your career with a creative, diverse, and passionate team. We work hard and play often, with a flexible environment that works with you. A career at Laivly means being part of a fun‑loving, dedicated team of creatives, risk takers and game changers. It’s about sharing your talent and imagination to develop innovative tech that’s revolutionizing the way top brands interact with the world.

We’ve got a shared mission—and a Laivly future. Join us today!

Laivly provides Equal Employment Opportunities in accordance with all provincial and federal laws. Laivly is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

Laivly is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

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