Senior Technical Solution Specialist, Community Maps | Spécialiste principal(e) des solutions technologiques, cartes communautaires

Esri Canada has an exciting opportunity for a Senior Technical Solution Specialist supporting the Community Maps Program. The position is based remotely in Canada and will report directly to the Community Maps Program Director.

As the Community Maps Senior Technical Solution Specialist, you will play a key part in expanding the adoption and engagement of the Community Map of Canada Program. Working closely with the Program Director, you will design solutions, develop technical content, and foster relationships with new and existing customers. You'll lead product demonstrations, workshops, and webinars, while continuously assessing and refining advocacy workflows. This is a dynamic opportunity to showcase your technical expertise, customer engagement skills, and creative problem-solving abilities, all while contributing to a program that is making a significant impact on the Canadian geospatial community. If you are excited about driving the growth of a nationwide initiative and collaborating with a broad community of GIS professionals, we want to hear from you!

Senior Technical Solutions Specialist responsibilities include :

• With direction from the Community Maps Program Director, work to increase awareness, adoption, and active participation in the Community Map Program across all levels of government.
• Provide reports to the Program Director on an ongoing basis and communicate all relevant matters pertaining to the Community Map of Canada program.
• Deliver key messaging that highlights the Community Maps Program and how it can benefit new and existing customers.
• Independently design and configure solutions based on customer requirements and the Community Map of Canada with minimal oversight.
• Develop proof-of-concept solutions to demonstrate the Community Map of Canada product feasibility across various scenarios.
• Produce technical marketing content to effectively promote the Community Map of Canada through social selling to potential and existing customers.
• Manage relationships with potential and existing customers, addressing their concerns and coordinating with internal teams to encourage engagement and build trust.
• Maintain a comprehensive understanding of the technical aspects of our products through appropriate training and certification.
• Understand the client’s business model, industry-specific needs, and pain points, as well as knowledge of competitive products and services.
• Proactively engage customers to build trust through insightful questioning and synthesize this information into actionable tasks.
• Collaborate with cross-functional teams to promote the Community Map of Canada and refine solutions based on customer feedback and technical feasibility.
• Lead in-depth product demonstrations and workshops for potential and existing clients, customizing content based on industry, technical requirements, and use cases.
• Address complex technical questions with clarity, providing detailed explanations of product capabilities.
• Develop, and manage a pipeline of Community Map opportunities in Salesforce and update the status of these opportunities, recording details of conversations, and actions while also ensuring customer data integrity in Salesforce.
• Present and demonstrate the benefits of Community Maps programs via webinars, presentations, demonstrations, and through other media or methods.
• Assist prospective contributors in building an internal business case supporting their organization’s participation in the Community Maps Programs.
• Organize, support, and facilitate Community Map of Canada events that encourage community building and facilitate knowledge sharing.
• Ensure documentation for all Community Map of Canada advocacy workflows and processes is completed, updated in a timely manner, and accessible to the Community Maps team.
• Continuously assess the Community Map of Canada advocacy workflows, environment, and processes, and provide recommendations for improvement.
• Collaborate with the Community Map team and Customer Lead to ensure a smooth onboarding and handoff process for new contributors.

Specific skill requirements :

Considered as assets for this position are the following :

Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, a stable work environment, and an outstanding benefits package with ample vacation time. Esri Canada values employment equity and will provide accommodations upon request at any stage of the hiring process. Our hiring process includes background checks as a condition of employment.

Esri Canada est à la recherche d’une ou d’un spécialiste principal(e) en solutions technologiques pour le programme de cartes communautaires du Canada. La personne titulaire du poste peut travailler à distance n’importe où au Canada et relèvera directement de la directrice ou du directeur de programme de cartes communautaires.

En tant que spécialiste principal(e) des solutions technologiques, Cartes communautaires, vous jouerez un rôle déterminant afin de promouvoir la participation au programme de cartes communautaires du Canada et son adoption. Si vous êtes enthousiaste à l’idée de stimuler la croissance d’une initiative nationale et de collaborer avec une vaste communauté de spécialistes des SIG, nous aimerions vous connaître!

La ou le spécialiste principal(e) des solutions technologiques devra mener à bien les tâches suivantes :

Formation, expérience et aptitudes nécessaires

Esri Canada met en valeur une culture de travail dynamique et inclusive, ainsi que votre perfectionnement professionnel et la flexibilité de travailler à distance ou à l’un de nos bureaux au Canada. Certains postes peuvent nécessiter des déplacements occasionnels à destination des bureaux de l’entreprise ou d’un client. Nous offrons des salaires attrayants, un environnement de travail stable et un ensemble d’avantages sociaux exceptionnels avec de nombreuses vacances. Esri Canada accorde une grande importance à l’égalité d’accès à l’emploi et fournira des mesures d’adaptation sur demande à n’importe quelle étape du processus d’embauche. Notre processus d’embauche inclut la verification des antécédents comme condition d’emploi.