Field Service Technician

Reporting to the Field Service Manager, the Field Service Technician will be responsible for the hands-on day to day installation, maintenance, repair, and modifications of current and new wireless data network infrastructure in TERAGO.

You will be expected to ensure that customers are serviced in a timely, accurate and professional manner and be an ambassadors of the TERAGO brand every time you head out in one of our trucks on a call.

Responsibilities

• Conduct accurate and timely lines of sight and scope of work options for network expansions and new customer installations.
• Complete install activities for network expansions and new customers.
• Complete out orders of network and customer equipment.
• Complete test and turn-up activities including completion of as-built drawings and archiving of test results.
• Provide on-site / remote technical support, troubleshooting and technical problem resolution when field problems occur.
• Work closely with customers to develop a thorough understanding of customer installations and applications.
• Work with internal teams to implement solutions to problems.
• Investigate, analyze and repair network failures as required, and work with internal teams to develop and implement solutions to problems.
• Ensure site quality standards are met including regular preventative maintenance programs and maintaining up-to-date and complete site records and service log books.
• Achieve field service objectives such as due date performance, response time, clearing time, customer satisfaction, cost, service, network performance and safety.
• Be part of the On-Call rotation and provide on-call and after-hours emergency technical assistance.
• Maintain a high level of technical knowledge.
• Provide timely and accurate asset tracking information and update daily timesheets.
• Complete hub and pop maintenance in accordance to TERAGO's Maintenance program.
• Complete day-to-day work following TERAGO's health and safety policy.

Skills & Knowledge

• Experience interfacing directly with customers in an operations capacity.
• Willing and able to learn new technologies, standards and alternative methods and procedures.
• Solid knowledge of LAN / WAN networking and wireless technologies is essential.
• Good knowledge of RF propagation theory and radio communications principles.
• Knowledge of basic IP Networking such as DHCP, IPV4 and VLAN’s.
• Strong understanding of construction principles, practices and requirements.
• Fundamental knowledge of electrical principles including grounding, AC / DC power systems and battery management.
• Strong analytical and problem-solving skills.
• Ability to work with tools and able to lift to up to 50lbs.
• Displays excellent customer relationship and service skills.
• A valid driver’s license in good standing is required.
• Knowledge of occupational health and safety requirements.
• Knowledge of Cisco routers, switches and command line interface would be considered an asset.
• Comfortable with working at heights and climbing ladders.
• Knowledge of fiber termination would be considered an asset
• Ability to work on all types of weather conditions.
• Must have valid Driver’s License and be able to drive long distances.

Education & Experience

• College level diploma and / or relevant trade qualification and / or relevant work experience.
• 2 years experience in supporting field operations.

Please submit your resume via email to : [email protected]

TERAGO is an Equal Opportunity Employer and welcomes and encourages applications from all interested and qualified candidates.

TERAGO will provide accommodations throughout the recruitment, selection, and / or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and / or assessment process, please inform TERAGO staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.