Office Administrator

Job Description

Job Description

You’ve perfected your administrative skills and you’re looking for an opportunity where you can have a real impact with an outstanding organization. This is that opportunity!  At Windsor Oral Surgery, we provide exemplary surgical care for those times when oral function is impaired. From wisdom tooth extraction, to implants, biopsies, and jaw surgery, we ensure that our patients receive the treatment they need to improve their lives.  We’re currently seeking a new office administrator to join our dedicated team of oral health professionals. If you have a passion for helping people, we want to hear from you.  Office Administrator :   Your primary goal as our new Office Administrator is to be the backbone of our office by supporting staff and patients through a variety of administrative tasks.   You’re an expert at building rapport with patients from the moment they come in. Your engaging personality and elite communication skills will shine whenever a call or email comes your way.    Your strong math skills will play a key role in your success as you oversee billing and payments. Your handwriting is clear and legible, and your grammar is impeccable. You ensure your work is understandable and error free.     You remain calm under pressure as you navigate effortlessly through several high priority items. You follow up and follow through on everything that finds its way to your desk. To succeed in this role, you must be versatile, capable of handling a variety of administrative tasks competing for your attention.  Practically speaking your daily duties include :

• Create an exemplary service experience for patients by greeting them by name, making them feel welcome, and allaying their fears
• Schedule appointment bookings (surgical bookings, consultations, or recalls etc.)
• Maintain patient records - assemble appropriate information and seek out missing pieces
• Answer calls on our multi-line phone system
• Complete insurance submissions without error
• Data entry on patient management software as well as Excel and Word
• Responsible for accounts receivable, payment plans, and collections
• Co-ordinate hospital bookings and / or other third-party appointments  The best people in this role are :
• Strong problem-solvers - you constantly find innovative and progressive solutions to any problem you face.
• Excellent multi-taskers - you are capable of handling multiple tasks without making mistakes or missing a deadline.
• Meticulous - you ensure all I’s are dotted and all T’s are crossed.
• Proactive - when a challenge surfaces, you rise to the occasion without instruction.
• Professional - you are the first impression of the practice.  Working at Windsor Oral Surgery :    This is a permanent full-time position, working Monday to Thursday, 8 : 30am-4 : 30pm, and Friday’s from 8 : 30am-1 : 00pm. We offer a competitive salary of $21 / hour and above commensurate with experience, as well as a benefits package and vacation.  This is a perfect opportunity for someone who is looking to build real career skills with a small close-knit team. If you are ready to take on new challenges, diversify your skills and keep a smile on our patients’ faces, this role may be for you.  Qualifications :
• Experience as an executive assistant, administrative assistant, or office manager
• Experience in MS Office
• Keyboarding speed 60 wpm with accuracy
• Experience using a point of sale terminal; balancing day end entries; basic mathematical skills (addition, subtraction, division, percentages)
• Office Administration certificate (an asset)
• Knowledge of medical / dental terminology (an asset)
• Experience in dicta typing (an asset)
• Outstanding communication skills (oral / written) with other members of Windsor Oral Surgery, patients, and third parties
• Clear and legible handwriting (candidates will be asked to submit a handwriting sample during the interview process)    How to Apply : Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.  We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.  If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button.   We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.