UKG Pro Workforce Management Specialist

What you’ll do :

• Support customer needs by providing technical support and expertise, and collaborating to resolve customer time and attendance incidents / queries in a timely, effective, and professional manner.
• Perform functional configuration and resolve systems issues specifically in Oracle Human Capital Management (HCM) and UKG Dimensions / UKG Pro Workforce Management.
• Support customer needs by providing technical support and expertise in a timely, effective, and professional manner.
• Provide system subject matter expertise in improving and maintaining operations, delivery of key projects, and / or completing the project life cycle for assigned initiatives including : Complete gap analysis and resolution for user needs and software fit.

Gathering, documenting, prioritizing, and communicating requirements. System configuration, design, testing and implementation.

Develop and maintain the knowledge base (KB) library for supporting the Kronos / UKG Pro Workforce Management application.

Ensure that all manuals and documentation are kept current for any procedural or software version upgrades.

Act as a liaison for technology initiatives that impact People & Culture Business Unit processes.

Who you’ll work with :

You will work closely with the HR Systems team and will report into the Senior Manager, HR Systems. This team strives to cultivate a culture of innovation, collaboration, customer service and support.

Why it matters :

We help local Co-ops grow and thrive by offering a range of professional services, including marketing, market research, information technology, human resources, accounting, risk management and business development.

Who you are :

You are looking for an opportunity within HR Systems and Information Technology and :

Have a minimum 1+ years of experience with Oracle HCM and UKG Dimensions / UKG Pro Workforce Management in functional configuration and technical support (.

Pay Policies, Advanced Scheduling, Accruals, Employment Terms, Integrations setup, .

• You have a Bachelor’s degree in Business / Commerce, Information Systems, or Engineering.
• You have a minimum of 3-6 years of relevant progressively responsible experience working with IT Business and Human Resource Information System (HRIS) Applications.
• Have confident and professional written and verbal communication skills.
• You’re focused on ensuring a high standard of customer support is provided.
• You’re honest and trustworthy, are results oriented and strive to be the best in what you do.
• You believe in collaboration, building relationships and value the perspectives of others.

What we offer :

• Competitive salaries, short-term incentives, a comprehensive benefits package, and an employer-contributed pension plan.
• Encouragement to take advantage of learning opportunities to grow and develop as a Team Member.
• As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth.

To learn more about who we are and what we offer, visit .

We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience.

If you require an accommodation during the recruitment process, we invite you to submit your requests to us via All information received will be kept confidential.

If this opportunity speaks to you, we invite you to apply online. This posting will remain open until filled.

We thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted. FCLHP

As this position is considered a position of trust and safety sensitive, you may be required to complete a criminal record check in accordance with FCL policies.

FCL embraces diversity and inclusion. We’re working to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work.

We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process.