Program Manager, Coordinated Entry

The Safe Communities Opportunity and Resource Centre, or SORCe , is multi-agency collaborative that connects people experiencing or at risk homelessness and / or those with complex barriers such as mental or physical vulnerabilities, or socio-economic need, to programs and services that can help to address their needs. As a partner in the SORCe collaborative, Distress Centre Calgary operates the CAA Housing Strategist program, 211 Information & Referrals program, and Financial Empowerment program at SORCe . In addition, Distress Centre Calgary coordinates the SORCe Client Engagement Specialist role .

About Distress Centre Calgary

For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.

About the Programs

Distress Centre Calgary (DCC) delivers the Coordinated Entry Program (CEP) primarily at the SORCe (Safe Communities Opportunity & Resource Centre) and a satellite team at the Journey Church Day Space in Royal Oak. These programs work collaboratively to support individuals and families experiencing or at risk of homelessness through assessment, referral, and connection to essential services and housing supports.

SORCe is a multi-agency hub where DCC staff provide system navigation, intake and triage, housing assessments (CAA), financial empowerment, and justice navigation services in partnership with other organizations. The goal is to reduce barriers and create pathways toward stability, housing, and wellness.

The Journey Church Day Space offers a welcoming, partnership-based environment where individuals can meet immediate needs such as food, rest, hygiene, and community connection. CEP staff at this site provide intake, assessment, and referral services that help participants access housing and broader system supports.

Together, these programs ensure that individuals receive both immediate relief and coordinated, person-centred support across Calgary’s homeless-serving system.

Job Objective

The Program Manager, Coordinated Entry provides strategic and operational leadership across a portfolio of programs within Distress Centre Calgary’s Coordinated Entry umbrella. Working as part of a collaborative management team of three Managers, each ensures programs, partnerships, and people are supported with equal care and alignment.

Each Manager leads a defined portfolio while jointly advancing integration, collaboration, and continuous improvement across the Coordinated Entry system.

This role ensures services are person-centred, trauma-informed, and data-driven, strengthening operational excellence, partnership coordination, and community impact.

Primary Duties

This is not an exhaustive list of duties, but meant to give you a sense of what you’ll be doing on a regular basis. Other related duties may be required.

Program Oversight & Integration

• Oversee delivery, quality, and integration of assigned areas, ensuring alignment across service areas.
• Provide day-to-day operational leadership and accountability for service outcomes and staff coordination.
• Use data and feedback to guide decisions, identify gaps, and drive continuous improvement.
• Support implementation of new initiatives and pilots within the Coordinated Entry system.
• Prepare outcome-focused reports for funders, partners, and organizational leadership.
• Maintain strong, trust-based relationships with all internal and external community partners and interest holders.
• Provide on-site leadership and coordination alongside partner staff to ensure cohesive, integrated service delivery.
• Support collaboration beyond co-location through shared planning, joint problem-solving, and cross-agency initiatives.
• Manage MOUs, partnership frameworks, and evaluations to ensure clarity and shared accountability.
• Represent Distress Centre and the Coordinated Entry Program on committees, working groups, and community tables.

Innovation & Strategy

Operational & Crisis Response Leadership

The duties and responsibilities outlined above are representative but not all inclusive. Other related duties as required.

Hours of work and conditions

What you bring to the role :

Qualifications / Experience

Skills / Abilities :

Core Competencies :

Client / Service Centred Work – you make clients the ultimate focus of our agency, team, and individual choices and actions.

Partnerships, Relationships, & Teamwork – you build and maintain productive, collaborative working relationships within and across groups, both internally and externally, to accomplish our common goals.

Growth Mindset / Learning – you actively identify new areas for learning and take advantage of opportunities to learn in whatever form they come. You apply your newly gained knowledge in your jobs and share these skills and....

Communication – you clearly convey information and ideas through a variety of media in a way that engages the audience and helps them to understand and inviting dialogue and inciting ...

Diversity, Equity & Inclusion – we build and sustain an inclusive work environment where all individuals are welcomed, supported, respected, and valued for their unique experiences, perspectives, talents, and contributions.

Change Management – you maintain your team and personal effectiveness when being impacted by changes within the organization.

Self-Management – you take responsibility for yourself and your actions.

Competencies for positions identified as Manager / People Leader also include the following competencies :

What Distress Centre has to offer :

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