Server Analyst

Service Designer Senior

12 Months Contract with possible extension

Remote / It is anticipated the role will be 100% remote, however in the event of an onsite meeting, the Client does not pay for travel to attend on-site meetings.

Project Overview

3D is currently working with the Ministries of Justice, Advanced Education, Indigenous Relations, Seniors, Community and Social Services, Children’s Services, and Service Alberta and Red Tape Reduction.

3D may establish working relationships with other Ministries throughout this engagement.

The Province requires ten (10) Service Designer(s) to work with 3D on service innovation, program review and digital transformation projects across the Client.

The Service Designer will work as part of cross-functional program review or product delivery teams. These teams, led by Client product owners and 3D work collaboratively and collectively participate in a full range of activities including : field research, user story creation, backlog definition and refinement, and sprint planning and execution.

Digital transformation projects review the current state of services, identify future opportunities, and then deliver new services that are efficient, effective and affordable.

The Service Designer(s) will be responsible for activities such as review, discovery, prioritization, prototyping, evaluation, and change management for program review and digital transformation projects.

Scope of Services

It is anticipated that the Service Designer will be required for one (1) year; however, the Province may extend the contract for up to twenty-four (24) months on the same terms and conditions.

The Service Designer will be required on a full time basis (7.25 hour work day), working across two (2) to three (3) projects.

Time, location and frequency of work will vary depending on the needs of the particular project. At the end of each term, it is expected that the Service Designer may work a maximum of 1,960 hours, unless otherwise agreed upon with the Province.

However, a Service Designer may be required to work fewer or more hours depending on the nature and needs of their work, as directed by the Province.

Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities.

However, the following must be delivered (iteratively) over the course of the project :

• Integration of human-centred design methods into program review and digital transformation projects.
• Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.
• Analysis of user and employee experience across channels (mobile, web, social media, phone, face-to-face, print, mail, etc.

and identification of gaps, opportunities, and solutions.

• Based on user and Client needs, goals, priorities, and opportunities, a plan for and delivery of :
• o user and behavioral field research;
• o co-design workshops;
• o prototype design and testing;

o concept testing

• o journey map and service blueprint development;
• o process mapping;
• o service prototyping;

o user story mapping and creation

o usability testing;

o service performance measurement, analysis, and reporting; and

o strategy and roadmap documents or diagrams.

• A depiction of the overall end-to-end service journey and specific needs, opportunities, solutions, and metrics.
• A plan for the integration of specific design and development work into the overall service experience and measurement of results.
• Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.
• A plan for the integration of new solutions into current service operations by examining areas such as the impacts of the migration of service delivery, policy innovation, change management, and organizational design and culture.
10 hours ago