Pro Account Sales Associate : Full Time - SAANICH

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview

Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and organized).

Key Responsibilities

• Spends minimum of 25% of time pursuing new business, most of which to be spend on the sales floor, actively prospecting customers already shopping in the store.
• Develops one-on-one relationships with Pro customers, providing a familiar face to their customers day in and day out. Uses knowledge of customer’s line of business to anticipate their needs.
• Uses GET Involved behaviors to ask questions to clarify customer’s needs for both products and services , demonstrates effective up-selling, add‑on selling and closing techniques to ensure that all customers’ needs are met and that the complete project is sold.
• Maintains an organized, up‑to‑date system for profiling and tracking top accounts as well as for developing new ones. Keeps work area clean and organized.
• Follows‑up with customers to ensure customer satisfaction and pursues future business. Partners with Store Management to resolve outstanding issues.
• Strives to meet personal goals (e.g., sales, quotes, credit accounts) set by Supervisor as well as the goals of the team. Creates action plan with Supervisor to develop selling skills.
• Delivers sales presentations to potential customers outside of store (e.g., work site visits, meetings) only at the discretion of the Supervisor.
• Creates customer quotes and processes fax, phone and counter orders quickly and accurately. Communicates order information to Pullers and Delivery Will Call Coordinators accurately so that the customer’s expectations are met and the best possible service is maintained.
• Ensures orders are picked up and delivered by checking customer logbook. Trains and informs Store Associates about the Pro Program and encourages total store involvement.

Competencies

Skills

Direct Manager / Direct Reports

Travel Requirements

Physical Requirements

Working Conditions

Minimum Education

Minimum Years of Work Experience

Minimum Leadership Experience

Certifications

Other Requirements / Assets

The pay range for this position is between $21.65 - $23.65

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