Public Safety Communications Operator / 911 Operator

Position Overview :

Under the general supervision of the Shift Supervisor, this position is responsible for receiving all emergency and routine calls for service from within pre-designated areas in Southern New Brunswick and dispatching appropriate Emergency Service Providers as the situation warrants. Responsibilities also include working rotating shifts as the Centre is operational 24 / 7 / 365.

JOB DUTIES AND RESPONSIBILITIES

• Receives 911 emergency calls for communities within Southern New Brunswick; maintains contact with the emergency caller, transfers the caller if required and all pertinent information to the appropriate emergency service provider.
• Receives emergency and non-emergency calls and dispatches for Saint John Police, Saint John Fire Departments, including other local service areas.
• Questions the caller, gathers information, and enters the information into the Computer Aided Dispatch (CAD) system.
• Monitors and records movements and status changed of responding units for each call.
• Reads maps and provides routing instructions to emergency service providers.
• Advises the responder of the initial and relevant background information on the situation and keeps responders updated of any changes.
• Provides the caller with post dispatch and pre-arrival instructions where required.
• Provides support to the caller until responder arrive on the scene, where appropriate.
• Makes notifications and conducts callouts for emergency service providers.
• Queries persons, vehicles, and articles on the Canadian Police Information Centre (CPIC) system and provides the information to police upon request.
• Retrieves and updates information pertaining to criminal records and provides assistance to the Records Unit with records maintenance and entries.
• Attends court, on an as required basis.
• Liaises with external agencies with respect to equipment failure, inaccurate 911 information, tracing calls, etc.
• Uses computer, telephone set, 2-way radio, Department of Motor Vehicle (DMV) database and general office equipment.

Essential Qualifications :

EDUCATION / EXPERIENCE