hardware installation technician

Work setting

• Computer hardware or software retailer / wholesaler

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Do you have the above-indicated required certifications?

Health benefits

• Dental plan
• Health care plan
• Vision care benefits
• Work Term : Permanent
• Work Language : English
• Hours : 30 to 32 hours per week