Managing Director, Systems Engineering

Who We Are We are TELUS Digital, a global digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers. We partner with organizations to design, deliver, and operate transformative customer experiences and enterprise systems, leveraging strategic insight, advanced technology, and a people-first culture to help clients engage customers, modernize operations, and scale their business. TELUS Digital enables seamless, efficient, and digitally powered customer experiences and managed services — supported by the scale, security, and operational excellence of our parent company.

Location Our Managing Director, Enterprise Systems Engineering will operate remotely or be based out of one of our major North American office locations : Charlottesville, VA; Durham, NC; Columbus, OH; Boston, MA; Toronto, ON; and Vancouver, BC.

The Opportunity

As the Managing Director of Systems Engineering & Support at TELUS Digital Solutions, you will lead a global practice of ~2,200 professionals across North America, LATAM, EMEA, and APAC. This high-impact leadership role sits at the intersection of technology, operations, and business outcomes, driving enterprise modernization, AI-powered automation, and operational excellence.

In This Role, You Will

• Lead commercial growth by defining and selling innovative systems engineering and managed services solutions, expanding client relationships, and positioning TELUS Digital as the go-to partner for enterprise modernization, AI-driven operations, and end-to-end transformation.
• Evolve and execute the global strategy for Systems Engineering & Support, scaling modern application development, integration, and managed services to drive client impact and market differentiation.
• Lead enterprise transformation programs that modernize legacy systems, optimize operations, and harness AI and automation to deliver measurable outcomes that drive business growth, operational efficiency, and enhanced customer experience.
• Build and evolve a high-performing global practice, mentoring leaders and teams across geographies to foster innovation, technical excellence, and operational excellence in systems engineering and managed services.
• Ensure delivery excellence for complex systems engineering and managed services initiatives, overseeing solution design, integration, and end-to-end operations for marquee client accounts to deliver tangible business outcomes, including operational efficiency, cost reduction, and enhanced customer experience.

Our Systems Engineering & Support Practice enables clients to modernize enterprise systems, integrate applications, and deliver enterprise-scale managed services — helping organizations operate faster, smarter, and more efficiently while delivering transformative customer experiences.

Responsibilities

Strategy & Leadership

Practice Growth & Team Leadership

Client Impact & Business Development

Delivery & Operational Excellence

Innovation & Thought Leadership

Competencies

Leadership & Experience

Technical & Industry Expertise

Leadership Competencies

Communication And Collaboration

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy.

Compensation Range : CA$200K - CA$250K

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