Royal Service Agent

Royal Service Communications is the information station of the hotel.  Communications Agents must answer all internal and external calls completing both staff and guest requests.

What you will be doing :

• Answers all calls to the hotel external and from within the hotel.
• Completes guest and colleague requests including connecting the call to another department calling the appropriate person on the radio or locating information.
• Provides concierge information to guests as required.
• Takes all In Room Dining orders.
• Handles guest concerns and follows up to ensure satisfaction.
• Reviews upcoming reservations for up-to-date and accurate information to ensure the best stay possible for the guest.
• Ensures overall guest satisfaction while exceeding expectations whenever possible.

Qualifications :

Additional Information :

Whats in it for you :

Who We Are : Located in the heart of vibrant downtown Winnipeg Manitoba at the historic corner of Portage and Main Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We are happy to provide you accommodation at any stage of the application process please contact the People & Culture Department and we will work with you to accommodate your needs.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment a warm and welcoming culture excellent working conditions and to promote the development of all people including those with disabilities.

When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Remote Work : No

Employment Type : Full-time

Key Skills

Anti Money Laundering,Arm,Fire Safety,Heavy Bus Driving,Aluminium,Apache Commons

Experience : years

Vacancy : 1