Royal Service Communications is the information station of the hotel.  Communications Agents must answer all internal and external calls completing both staff and guest requests.

What you will be doing :

• Answers all calls to the hotel external and from within the hotel.
• Completes guest and colleague requests including connecting the call to another department calling the appropriate person on the radio or locating information.
• Provides concierge information to guests as required.
• Takes all In Room Dining orders.
• Handles guest concerns and follows up to ensure satisfaction.
• Reviews upcoming reservations for uptodate and accurate information to ensure the best stay possible for the guest.
• Ensures overall guest satisfaction while exceeding expectations whenever possible.

Qualifications :

Remote Work : Employment Type :

Parttime