Senior Manager, Projects & Operations Transformation, GTB - Scarborough

Requisition ID : 202134

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too.

Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.

S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Senior Manager, Operations & Servicing supports Client Services and Operations in Global Transaction Banking. The individual works with key stakeholders to produce high-quality service and operational solutions, supporting teams in the overall deployment of strategies that enhance, transform, and increase resiliency of our payment services and operating models for improved customer experience and operational efficiency.

In this role, the Senior Manager focuses on optimizing operational business processes, initiating, and overseeing improvement projects and is responsible for supporting operational improvements aimed at achieving execution excellence, continuous enhancement, and operational efficiencies.

These efforts will lead to improved internal collaboration, reduced silos, and cost savings.

This position requires innovative thinking to drive optimization, acceleration, change, and the enhancement of Operational Excellence competences and capabilities within the organization.

What You'll Do :

• Design and optimize process flows to aid in understanding, control points, pain points, oversight, and where current problems originate as well as seek out additional opportunities for improvement.
• Lead the identification of additional opportunities / gaps in transformational initiatives and / or obstacles to be removed.
• Develop and maintain comprehensive project plans incorporate agile workflows.
• Lead and execute the implementation of critical enhancements to the people, process and technologies to optimize business, operations and technology resiliency of our payment systems and services.
• Lead the documentation of operational capabilities and target state processes based on the overall transformation vision with input from SMEs, and senior leadership.
• Provide operationally focused direction to a cross-functional team of members spanning operations, technology, and business.

Work in a cross-functional agile environment with Design, Engineering, Analytics Teams as well as Business Stakeholders to create value and deliver a world-class customer experience.

• Provide senior leadership and stakeholders with timely updates on project issues and identifying resources and skills required.
• Seek out industry trends and organizational knowledge to understand alternative approaches or solutions.
• Create an environment in which the team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML / ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML / ATF Global Handbook and the Guidelines for Business Conduct.

What You'll Bring :

• Bachelor's degree in business administration, engineering, computer science or related field.
• 5+ years of experience in payments or contact centre operations or related field.
• Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders
• An Agile mindset with a focus on delivering business value associated with operations transformation.
• Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast- changing environment.
• Strong analytical skills, results orientation and data-driven approach in decision making (via KPIs and metrics).
• Proven leadership, collaboration, and presentation skills.
• Certification in relevant areas such as ITIL or PMP is a plus

Work Arrangement :

This is a hybrid role where our employees work from home, with occasional days in the office. This is subject to change based on the needs of the business.

LI-Hybrid

Interested?

If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences.

That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s) : Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.